Customer Care Coordinator

EBOS Group; Ryde; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous parental leave

Employee referral program

Volunteer leave

Leave purchase option

Performance-based rewards

Career opportunities across EBOS MedTe

Job summary

LifeHealthcare in NSW is seeking a friendly Customer Care representative to connect with customers and sales, handling calls, emails, and order requests while keeping systems up to date.

You will follow up on deliveries, work with warehouse, sales and finance teams, and spot issues early, bringing a positive energy and a can-do attitude to the team.

Qualifications

• Customer service experience (any industry).
• Willingness to learn new systems.
• Friendly, organised and can-do attitude.
• Strong communication and interpersonal skills.

Responsibilities

• Handling calls, emails and order requests with confidence.
• Keeping our systems up to date and accurate.
• Following up on deliveries and keeping customers informed.
• Collaborating with warehouse, sales and finance teams.
• Spotting issues and reporting them promptly.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

CRM systems

Job description

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At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.

We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies:LifeHealthcare(ANZ distribution),Australian Biotechnologies(allograft manufacturing),Cryomed(aesthetics), andTransmedic(SE Asia + Hong Kong distribution).

Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.

This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

Love helping people and sorting things out? Come join our Customer Care team! At LifeHealthcare, we’re all about making a real difference for patients, customers, and each other. If you’re a natural problem-solver who loves a friendly conversation and brings positive energy, you’ll feel right at home.

What you’ll be doing:

• Connecting with customers and sales—handling calls, emails, and all sorts of order requests with confidence
• Keeping our systems up to date (don’t worry, we’ll guide you through it)
• Following up on deliveries and ensuring customers are always kept in the loop
• Collaborating with warehouse, sales, and finance teams to keep everything running smoothly
• Spotting any issues and promptly letting the right people know

What we're after:

• Customer service experience (any industry’s fine)
• Comfortable learning and exploring new systems
• Friendly, organised, and ready to pitch in
• A sense of humour and a can-do attitude

Why you’ll love it here:

LifeHealthcare is guided by a set of values;Accountable, Agile, Authentic, and Customer Centricthat define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:

• Career opportunities across the EBOS MedTech portfolio of companies
• Generous parental leave
• Employee referral programs
• Option to purchase additional leave
• Volunteer leave
• Performance-based financial rewards for both individual and company success