Customer Care Assistant - Bella Boheme Springwood

Bella Boheme; Sydney; On-site; AUD 18,000 - 26,000; Part time

Benefits offered by this job

Casual contract

Move to permanent part-time in 12 mos.

Free cafe beverages

Job summary

The Dunn Group is recruiting for casual hospitality team members across our Wentworth Falls and Blue Mountains locations. You will deliver exceptional customer service, handle sales transactions, and help maintain store standards and safety protocols.

Shifts include mornings, afternoons, and overnight, with a minimum 16 hours per week and weekends required. Opportunities exist to pick up extra shifts and potentially move to permanent part-time after 12 months.

Qualifications

• Customer service-focused, with a friendly, can-do attitude.
• Experience handling cash and operating point-of-sale systems.
• Good communication and time management to work across shifts.

Responsibilities

• Provide excellent customer service and complete sales transactions.
• Maintain store standards, cleanliness, and merchandising.
• Follow safety and operational procedures at all times.
• Be flexible with shift coverage across multiple sites.

Skills

Exceptional customer service

Cash handling

Strong communication

Time management

Tools

Point of Sale (POS)

Job description

Job Description

About us

The Dunn Group is an Australian family-owned business, operating in NSW for over 30 years, with 10 busy convenience petroleum retail sites across Sydney metro, the Blue Mountains, and Wagga Wagga. “Balmain Coffee Company” is an extension of our business along with our “Supply – Your Local Food Store” offer which is an amazing range of made in store products.

About the role

We are looking for people to join our teams who have a positive attitude, a hardworking spirit, and the willingness to learn. You’ll need a passion for coffee, food, and exceptional customer service! Your day will include customer service, completing sale transactions, maintaining site standards including cleanliness, merchandising and promotional displays as well as maintaining safety and operational procedures. If this sounds like you then keep reading.

We are offering a minimum of 16 hours for this role, working up to 5 days a week including weekend shifts.

** Exact days and number of shifts per week will be discussed during interview

Our stores are open every day of the week (including weekends and public holidays). It is important that you can get to and from work safely, so you do need access to reliable transport.

– BP Wentworth Falls is currently getting a facelift and we need a new new faces to help us reopen. Shift times will range from 6am-2pm, 2pm-10pm and overnight 10pm-6am, please be mindful of your availability for these shift times when applying.

– BP Blackheath are on the hunt for a few new team members, particularly in the cafe, applicants with a hospitality background will shine here. Shift times will range from 6am-2pm & 2pm-10pm.

About you:

• Exceptional customer service skills, with a customer centric mindset
• A background in a similar customer facing role with cash handling experience
• Well presented, strong communication and time management skills
• Ability to work as part of a positive and close-knit team as well as thrive independently
• Expected to cover/swap shifts within the team and sites from time to time

What’s in it for you

• Opportunity to pick up extra shifts if looking for more hours
• People first culture where you work alongside friendly and supportive colleagues
• Casual contract to commence with the opportunity to move to permanent part-time in 12 months
• Career path opportunities with our group mountains and regional stores

The Dunn Group is an equal opportunity employer. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age.

*The Dunn Group is a Mental Health First Aid Skilled Workplace

Please note we operate on the Vehicle Repair, Services and Retail Award (MA and aged based rates apply, the above rate quoted is the full adult rate. Weekend and overnight penalties also apply.

– Free cafe beverages

Work type:

– Casual

Ability to commute/relocate:

• Wentworth Falls NSW 2782: Reliably commute or planning to relocate before starting work (Required)