Customer Care Agent (12-Month Contract)

Uniqlo; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

UNIQLO Australia is seeking a Customer Care professional in Melbourne on a 12-month fixed-term contract. You will deliver high-quality support across Live Chat, email, phone, and social media to keep brand experiences seamless.

Working closely with store teams and internal departments, you will handle product questions, promotions, and feedback, while ensuring data privacy and compliance. This full-time role requires weekend shifts and a proactive approach.

Qualifications

• Demonstrated passion for UNIQLO brand and products.
• Excellent verbal and written communication skills.
• Strong customer service background gained in retail.
• Proactive approach to problem solving.
• Ability to identify trends and suggest improvements.
• Ability to learn new software quickly and use multiple systems.

Responsibilities

• Provide customer support via Live Chat, email, phone, and social media for queries related to brand, retail and online in line with policies.
• Support communication with internal departments regarding promotions, products, and feedback.
• Assist customers with product queries (e.g., sizing, styling, restock requests) per guidelines.
• Ensure data privacy compliance when using company data and systems.
• Collaborate with store teams to resolve customer concerns related to store experience.
• Work with different departments on projects to improve the customer shopping experience.
• This role operates on a rotating shift schedule, including weekends; full-time, 38 hours per week across five days.

Skills

Brand passion

Verbal & written comms

Customer service

Problem solving

Trend reporting

Software learning

MS Office

Tools

Live Chat platform

CRM systems

Job description

UNIQLO stems from the words 'unique' and 'clothing' – simple and clever, just like our clothes. Our philosophy is based on the premise of Life Wear: apparel that comes from the Japanese values of simplicity, quality and longevity. Life Wear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people's lives.

As the leading brand of the Fast Retailing Group, UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has more than 2,500 stores in 26 markets around the world.

Australia stands as a key market for UNIQLO in establishing its brand in the Asia and Oceania region and remains focused on continuing its growth. UNIQLO opened the first store, in Emporium, Melbourne, in April 2014, and as of today has expanded to 41 stores across Victoria, New South Wales, South Australia, Western Australia, Queensland, and Australian Capital Territory.

The Opportunity

Our Customer Care team is a collaborative, fast‑paced, and social environment where delivering excellent service is at the heart of everything we do. In this role, you’ll work closely with team members to provide a high standard of customer support and create positive, seamless customer experiences across every interaction.

This position is offered as a 12‑month fixed‑term contract, with the potential to transition to a permanent role, subject to business needs and individual performance.

Key Responsibilities

Providing customer support via Live Chat, email, phone, and social media for queries relating to brand, retail and online in line with established policies and procedures after training and according to guidelines.

Supporting communication with internal departments regarding promotions, products, and feedback.

Assisting customers with product queries e.g. sizing, styling, restock requests under supervision and according to guidelines.

Ensuring use of company data and systems are in compliance with relevant data privacy regulation according to company’s policy and under supervision.

Working with retail stores teams to resolve customer concerns related to store experience after training and following the direction of senior members.

Working with different departments on different projects to improve customers shopping experience.

This role works across a rotating shift schedule, including weekends. It is a full-time position based on 38 hours per week across five days.

Experience &Skills

Passion for the UNIQLO brand and familiarity with UNIQLO products and range.

Excellent verbal and written communication skills.

Strong customer service background gained in retail environment.

Proactive approach to problem solving.

Be able to identify and report common trends, or ideas to improve the customer experience.

Ability to quickly learn new software and use multiple systems and platforms.

Intermediate computer and MS Office skills.

Positive attitude and open to constructive criticism and continuous improvement in performance.

To be eligible to apply, you must have full working rights in Australia.

For more information about Fast Retailing / UNIQLO, please visit our website at www.fastretailing.com/employment/en/

UNIQLOis an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.