Full-Time Retail Customer Experience Associate

UNIQLO; Brisbane; On-site; AUD 32,000 - 45,000; Full time

Benefits offered by this job

Staff discount

Awards program

Global convention Tokyo

Career growth and pay progression

Job summary

UNIQLO is hiring Store Associates for a full-time role in Australia. You will greet customers, provide product information, and act as a brand ambassador while ensuring shop floor standards, cleanliness, and excellent service at all touchpoints including fittings and checkouts.

The role requires flexibility to work a range of shifts, including mornings, nights, weekends, and public holidays. Candidates must have full working rights in Australia and are available for full-time hours, with career

Qualifications

• Experience in retail, hospitality or customer service roles.
• Able to talk to a range of customers with approachability.
• Strong organizational and time management skills.
• Able to follow detailed instructions and processes quickly.
• Desire to achieve the best in whatever you do.

Responsibilities

• Meeting and greeting all customers in a friendly manner.
• Maintaining excellent shop floor standards and cleanliness.
• Providing exceptional service at shop floor, fitting rooms and checkouts.
• Processing deliveries and keeping stock and back-of-house areas tidy.
• Replenishing stock and updating shop floor displays.

Skills

Retail experience

Approachability

Organizational skills

Attention to detail

Customer service mindset

Job description

UNIQLO is a global brand built onLifeWear- simple, high-quality clothing designed to make everyday life better.

We aim to deliver great clothing and great experiences to customers, while creating opportunities for our people to grow with the business.

As part of Fast Retailing, UNIQLO operates more than 2,400 stores across 26 markets worldwide, offering strong global career pathways.

In Australia, UNIQLO has grown to 40 stores across multiple states and continues to expand, creating exciting opportunities to join a fast-growing retail business.

The Role:

The Store Associates [Full-time**]** is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, providing in-depth information about our products, and always operating as a brand ambassador.

Key Responsibilities:

• Meeting and greeting all customers in a friendly manner.

• Maintaining excellent shop floor standards and cleanliness.

• Providing exceptional service at shop floor,fitting rooms and checkouts.

• Processing of deliveries, maintaining tidy stock and equipment/back of house areas.

• Replenishment of stock and display changes on the shop floor.

Essential Skills and Experience:

• Previous experience in retail, hospitality or customer service roles preferred.

• Ability to be approachable and comfortable talking to a range of customers.

• Exceptional organizational and time management skills.

• Can follow detailed instructions and processes quickly.

• The desire to achieve the best in whatever you do.

Eligibility:

Only candidates with full working rights and no restrictions on working hours in Australia are eligible to apply for this position. As this role is focused on full-time opportunities, candidates must be available to work full-time hours across a flexible roster.

Working Hours:

This ismainly a full-time role and requires flexibility to work a range of shifts (both morning and night), including late-night trading, weekends, and public holidays. As some shifts may start early or finish late, reliable transportation to and from the store is essential.

Your roster will be scheduled based on your availability and the operational needs of the store.

** Why join us? **

• Structured training and career developmentwith promotion and pay increase every 3 months.

• Highly competitive pay starting from $28/hour for permanent employees aged 18 and above only, plus super and weekend loading where applicable.

• Wellbeing support through our Employee Assistance Program

• Perks and rewards, including a 30% staff discount, monthly recognition through our “Store Associate of the Month” award, and the opportunity for top-performing team members to berecognisedthrough our “Customer Service Excellence” award, with selected employees having the chance to attend the Global Convention in Tokyo.

We appreciate all applications, but please note that only candidates who have been successfully shortlisted will be contacted for further steps in the selection process.

Fast Retailing is an Equal Opportunity Employer and does not discriminate against applicants or employees in line with applicable law.

For information about how we handle your personal information and your rights under the Privacy Act 1988, please refer to our Privacy Policy.

Please be aware of recruitment fraud. UNIQLO will never ask applicants for payment. If unsure,confirmyou are communicating with a UNIQLO company email address and apply directly through our official job posting where possible.