Customer Care Specialist - Multichannel Support

Uniqlo; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

UNIQLO Australia is seeking a Customer Care professional in Melbourne on a 12-month fixed-term contract. You will deliver high-quality support across Live Chat, email, phone, and social media to keep brand experiences seamless.

Working closely with store teams and internal departments, you will handle product questions, promotions, and feedback, while ensuring data privacy and compliance. This full-time role requires weekend shifts and a proactive approach.

Qualifications

• Demonstrated passion for UNIQLO brand and products.
• Excellent verbal and written communication skills.
• Strong customer service background gained in retail.
• Proactive approach to problem solving.
• Ability to identify trends and suggest improvements.
• Ability to learn new software quickly and use multiple systems.

Responsibilities

• Provide customer support via Live Chat, email, phone, and social media for queries related to brand, retail and online in line with policies.
• Support communication with internal departments regarding promotions, products, and feedback.
• Assist customers with product queries (e.g., sizing, styling, restock requests) per guidelines.
• Ensure data privacy compliance when using company data and systems.
• Collaborate with store teams to resolve customer concerns related to store experience.
• Work with different departments on projects to improve the customer shopping experience.
• This role operates on a rotating shift schedule, including weekends; full-time, 38 hours per week across five days.

Skills

Brand passion

Verbal & written comms

Customer service

Problem solving

Trend reporting

Software learning

MS Office

Tools

Live Chat platform

CRM systems

Job description

UNIQLO Australia is seeking a Customer Care professional in Melbourne on a 12-month fixed-term contract. You will deliver high-quality support across Live Chat, email, phone, and social media to keep brand experiences seamless.

Working closely with store teams and internal departments, you will handle product questions, promotions, and feedback, while ensuring data privacy and compliance. This full-time role requires weekend shifts and a proactive approach.