Customer Care Administrator – Part-Time (Monday–Friday) | Hybrid

Leica Microsystems; Sydney; Hybride; AUD 40 000 - 55 000; Temps partiel

Résumé du poste

Leica Microsystems is seeking a Customer Care Administrator for a 0.6 FTE, part-time role in Lane Cove West NSW. The position follows a Monday–Friday schedule with hybrid work (2 days in the office, 3 days at home) and hours roughly 12:30–5:00 pm.

You will handle customer inquiries, manage orders, and support ERP processes in a collaborative global team. The role emphasizes accurate order handling, cross‑functional coordination, and delivering excellent service to Leica customers within the life

Qualifications

• Previous experience handling customer interactions and inquiries.
• Experience with order processing or ERP systems is a plus.
• Ability to work with cross-functional teams across locations.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone and email.
• Take ownership of sales orders from start to finish within assigned territories, ensuring efficient management and coordination.
• Review each order/revenue before it gets booked into ERP system for completeness and compliance as per Rev Rec Policy and DOA.

Connaissances

SAP

Order management

Logistics coordination

Customer operations

Outils

SAP

Description du poste

Customer Care Administrator – Part-Time (Monday–Friday) | Hybrid

Permanent part-time (0.6 FTE) position, working 4.5 hours per day, Monday to Friday

Preferred hours: approximately 12:30 pm – 5:00 pm, providing afternoon coverage and overlap with our Germany-based team

Flexibility available, with alternative schedules such as 12:00 pm – 4:30 pm considered

Hybrid working arrangement: approximately 2 days in the office and 3 days working from home

Global exposure, partnering with colleagues, customers, and factories across Australia, Germany, and Singapore

Gain hands‑on experience with SAP, order management, logistics coordination, and customer operations

Excellent work-life balance combined with the stability of a long-term permanent position

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Customer Care Administrator is responsible for the day‑to‑day handling of customer service inquiries, working with Account Managers, Service Admin Team to meet and exceed customers' expectations in providing efficient and effective service to all Leica customers, and contribute to the overall success of the Customer Service Team.

This position reports to the Financial Controller and is part of the operational support team of Selling Unit located in Lane Cove West NSW. This is a part‑time, 5‑day‑per‑week on‑site role. (E.g. Working hours from 12:30 to 17:00.)

In this role, you will have the opportunity to:

Respond promptly and professionally to customer inquiries via phone and email.

Take ownership of sales orders from start to finish within assigned territories, ensuring efficient management and coordination.

Review each and order/revenue before it gets booked into ERP system for completeness and compliance as per Rev Rec Policy and DOA.

The essential requirements of the job include:

Previous experience in handling customer interactions and inquiries.

Strong interpersonal skills, including problem‑solving abilities, active listening, and strong communication.

Proven organizational capabilities with the capacity to manage multiple tasks simultaneously.

Collaborative team player who can work effectively with others.

It would be a plus if you also possess previous experience in:

SAP experience.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.