Remote-Eligible Customer Care & Order Coordinator

Leica Microsystems; Sydney; On-site; AUD 35,000 - 40,000; Part time

Job summary

Leica Microsystems, a Danaher operating company, seeks a part-time Customer Care Administrator in Lane Cove West NSW to handle customer inquiries, coordinate orders with Account Managers and the Service Admin Team, and support overall service excellence.

The role reports to the Financial Controller and is an on-site position (5 days/week, 12:30–17:00). SAP experience is a plus. Flexible remote work arrangements may be available for eligible roles during interview discussions.

Qualifications

• Previous experience in handling customer interactions and inquiries.
• Strong interpersonal and communication skills with problem-solving and active listening.
• Proven organizational capabilities with ability to manage multiple tasks.
• Collaborative team player who can work effectively with others.
• Experience with ERP systems is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Take ownership of sales orders from start to finish within assigned territories, ensuring efficient management and coordination.
• Review each and order/revenue before it gets booked into ERP system for completeness and compliance as per Rev Rec Policy and DOA.

Skills

Customer service

Interpersonal skills

Organizational skills

Team player

Communication

Tools

SAP

Job description

Leica Microsystems, a Danaher operating company, seeks a part-time Customer Care Administrator in Lane Cove West NSW to handle customer inquiries, coordinate orders with Account Managers and the Service Admin Team, and support overall service excellence.

The role reports to the Financial Controller and is an on-site position (5 days/week, 12:30–17:00). SAP experience is a plus. Flexible remote work arrangements may be available for eligible roles during interview discussions.