Customer Banking Specialist

Commonwealth Bank; Townsville City; Presencial; AUD 39.000 - 50.000; A tiempo parcial

Descripción de la vacante

Commonwealth Bank is seeking a Customer Banking Specialist at Castletown Branch in Townsville, Queensland. This role focuses on delivering personalized banking support and guiding customers through products and digital options.

You'll work a predetermined roster (Mon, Tue, Thu, Fri, 12pm–4pm) in a fast-paced retail environment, connecting with customers to understand their needs, open accounts, process applications, and promote financial wellbeing.

Formación

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions and place the customer at the centre of everything you do.

Responsabilidades

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Conocimientos

Exceptional Customer Service

Excellent communication

Explain financial terms

Problem solving

Customer-centric

Descripción del empleo

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday 12 pm - 4 pm
• Tuesday 12 pm - 4 pm
• Thursday 12 pm - 4 pm
• Friday 12 pm - 4 pm

This is a 12 month max term role

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Castletown Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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