Customer Banking Specialist - Bairnsdale

Commonwealth Bank; Bairnsdale; On-site; AUD 50,000 - 60,000; Full time

Job summary

Commonwealth Bank in Bairnsdale is seeking a Customer Banking Specialist to engage with customers and support their banking needs, including Home Loans, Business Banking and Financial Advice.

You will guide customers through accounts, credit applications, and digital banking options, while upholding our risk-aware culture and commitment to service.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer Service

Communication

Questioning

Retail Environment

Career Mindset

Job description

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

• Monday 8.30am-1.15pm (19 hours per week)

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in ourBairnsdale Branchyou’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts andprocess applications for credit products

• Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’reinterested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms ina clear way

• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do

• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

Advertising End Date: 20/10/2026