Customer Assistant - Miranda

Dusk; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Team member discount

Monthly store bonus program

Recognition program

Employee Assistance Program (EAP)

Leadership development

Progression opportunities

Job summary

Dusk in Sydney is seeking a Customer Assistant to create thoughtful and joyful in-store experiences. You will bring energy, warmth, and integrity to every interaction, helping customers feel at home while supporting your team and keeping the store looking its best.

This hands-on, people-first role offers growth opportunities, competitive perks, and a culture where customer care and collaboration are celebrated daily.

Qualifications

• Demonstrates warm, genuine customer care and a can-do mindset.
• Reliable and collaborative with a focus on team success.
• Eager to learn and grow within the brand and culture.

Responsibilities

• Create meaningful customer moments with personalised service.
• Support store performance by teamwork and following through on priorities.
• Merchandise with intention to keep the space inspiring and brand-aligned.
• Be a go-to expert on fragrance range to help customers find the right item.
• Contribute to a fun, focused workplace and support teammates.

Skills

Customer service

Teamwork

Product knowledge

Communication

Job description

Role Overview

As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. The kind that stay with people long after they've walked out the door. You'll bring energy, warmth, and integrity to everything you do; whether it's delivering exceptional service, supporting your teammates, or helping your store shine.

This is a hands-on, people-first role where no two days are the same - and we love that.

What You'll Do

• Create meaningful customer moments with personalised service and genuine care
• Support store performance by working together and following through on what matters
• Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
• Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
• Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused

About You

• You care about people, and it shows; in your service, your attitude, and your follow-through
• You bring warmth, curiosity, and a can-do mindset to every shift
• You're reliable, collaborative, and proud to be someone your team can count on
• You're always learning and love growing alongside your team
• You know that great culture doesn't just happen... you help create it

What You'll Love

• A generous team member discount across our full range of fragrance, decor and gifting
• Monthly store bonus program and performance-based incentives
• Recognition that feels real -with shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities
• A team and culture where people matter, and every day brings something a little special

Ready to create moments that matter?

Join a team where we keep things fun, lift each other up, and help customers feel at home - one scented moment at a time.