CUSTOMER ASSISTANT - Chadstone

dusk; City of Monash; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Monthly store bonus program

Recognition and celebrations

Employee Assistance Program (EAP)

Leadership development opportunities

Positive team culture

Job summary

dusk is seeking a Customer Assistant at their Chadstone location in Victoria, Australia. In this role, you will create joyful in-store experiences for customers, utilizing your product knowledge and customer service skills. You will work collaboratively with your team to maintain an inspiring store atmosphere, contribute to team success, and participate in a culture that values personal growth, teamwork, and recognition. The position offers opportunities for performance-based incentives and a supportive work environment.

Qualifications

• You care about people, which shows in your service and attitude.
• You bring warmth, curiosity, and a can-do mindset to every shift.
• You're reliable and collaborative and proud to be a team player.
• You’re always learning and love growing alongside your team.
• You help create a great workplace culture.

Responsibilities

• Create meaningful customer moments with personalized service.
• Support store performance by working together with the team.
• Merchandise with intention to inspire and beautify the space.
• Use product knowledge to assist customers in finding the right items.
• Keep things moving and support teammates during busy hours.

Skills

Customer service

Team collaboration

Product knowledge

Job description

dusk Chadstone, Shop B083 Chadstone Shoppping Centre, Chadstone, Victoria, Australia

Role Overview

As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. The kind that stay with people long after they’ve walked out the door. You’ll bring energy, warmth, and integrity to everything you do; whether it’s delivering exceptional service, supporting your teammates, or helping your store shine.

This is a hands‑on, people‑first role where no two days are the same - and we love that.

What You’ll Do

• Create meaningful customer moments with personalised service and genuine care
• Support store performance by working together and following through on what matters
• Merchandise with intention – keeping the space inspiring, beautiful, and brand‑aligned
• Be a go‑to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
• Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused

About You

• You care about people, and it shows; in your service, your attitude, and your follow‑through
• You bring warmth, curiosity, and a can‑do mindset to every shift
• You’re reliable, collaborative, and proud to be someone your team can count on
• You’re always learning and love growing alongside your team
• You know that great culture doesn’t just happen… you help create it

What You’ll Love

• Monthly store bonus program and performance‑based incentives
• Recognition that feels real – with shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities
• A team and culture where people matter, and every day brings something a little special

Ready to create moments that matter?

Join a team where we keep things fun, lift each other up, and help customers feel at home – one scented moment at a time.

Apply now and start your next chapter with dusk.

dusk Chadstone, Shop B083 Chadstone Shoppping Centre, Chadstone, Victoria, Australia