Customer Assist Consultant

Positive Salary Packaging; Brisbane; Hybrid; AUD 52,000 - 72,000; Full time

Benefits offered by this job

50% WFH

Job summary

Positive Salary Packaging is seeking a confident Customer Assist Consultant to join our expanding Operations team. This role is ideal for someone starting out in the industry and looking to grow their experience while helping Australians access smarter, fairer novated leasing and salary packaging solutions.

You will work hybrid between our Head Office in Newstead and home, handling customer enquiries by email and phone, guiding customers through account management, and ensuring issues are

Qualifications

• Experience in customer service, particularly within novated leasing, salary packaging or financial services.
• Experience in developing and documenting processes and system guidance.
• Proficiency in Microsoft Office suite and experience with Salesforce and Catch-e is advantageous.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.

Responsibilities

• Handle and respond to customer queries via email and phone
• Build and maintain positive relationships with customers
• Guide customers through account management processes
• Address queries and resolve all issues relating to account changes, contract terms and claims processing
• Identify and investigate discrepancies with incoming, outgoing and unexpected transactions

Skills

Customer service

Communication

Time management

Multitasking

Microsoft Office

Tools

Salesforce

Catch-e

Job description

AtPositive Salary Packaging, we don’t just offer novated leasing — we help people take control of their finances with simple, fair, and accessible solutions. We’re a team that believes in doing the right thing — for our customers, our partners, and each other.

We’re growing fast, but we’re staying true to what makes us special: a workplace built on respect, honesty, and genuine conversations. Here, your ideas matter, your growth is supported, and your work makes a real impact.

We are currently looking for a confident Customer Assist Consultant to join our growing Operations team. This role is perfect for someone just starting out in the industry and looking to grow their experience!

You will be working hybrid between our Head Office in Newstead and home.

What you'll do

As a Customer Assist Consultant, you will be the primary point of contact for handling customer enquiries, ensuring simple, fair and accessible solutions while meeting SLAs and regulatory requirements.

Your day may include:

• Handle and respond to customer queries via email and phone
• Build and maintain positive relationships with customers
• Guide customers through account management processes
• Address queries and resolve all issues relating to account changes, contract terms and claims processing
• Identify and investigate discrepancies with incoming, outgoing and unexpected transactions

Our ideal new addition will have:

• Experience in customer service particularly within novated leasing, salary packaging or financial services
• Experience in developing and documenting processes and system guidance
• Proficiency in Microsoft Office suite and experience with Salesforce and/or Catch-e is advantageous.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.

Why Join Positive?

• Make a real difference– Help Australians access smarter, fairer ways to drive the car they want.
• Grow your way– Ongoing training and development to support your career.
• Be part of a great team– Our supportive team environment fosters connection and results.
• Flexible work options– 50% WFH arrangement to help to balance work and life.
• Novated leasing benefits – of course!

At Positive, your work really means something. You’ll feel supported, encouraged, and proud of what you do.

Positive Salary Packaging is an equal opportunity employer committed to diversity and inclusion in the workplace.