Customer and Brand Experience Coordinator

GoodnessMe; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts on healthy products

Opportunity to grow with the company

Work with a passionate, tight-knit team

Job summary

A leading health food company in Sydney is looking for a Customer & Brand Experience Coordinator. This role involves managing customer inquiries and brand partnerships, ensuring a seamless customer experience. The ideal candidate has experience in customer service and is passionate about wellness. This position offers a full-time contract in a dynamic and supportive environment.

Qualifications

• Passion for health, wellness, and purpose-led business.
• Ability to troubleshoot customer concerns and deliver timely resolutions.
• Experience managing supplier relationships.

Responsibilities

• Respond to inbound enquiries via email, social media DMs, and phone.
• Coordinate subscription box partnerships and manage product logistics.
• Assist with general admin and reporting tasks.

Skills

Clear communicator

Strong interpersonal skills

Problem-solving skills

Detail-oriented

Ability to juggle multiple tasks

Education

1–3+ years in customer service, brand partnerships, or eCommerce coordination

Tools

Google Drive/Google Workspace

Recharge

Shopify

Job description

Customer and Brand Experience Coordinator

Customer and Brand Experience Coordinator

Customer & Brand Experience Coordinator

About GoodnessMe

GoodnessMe is Australia’s leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible.

We’re now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you’re passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.

As our Customer & Brand Experience Coordinator, you’ll be the friendly face (and voice!) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You’ll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.

• Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
• Troubleshoot customer concerns and deliver timely resolutions
• Communicate order updates and coordinate refunds, delays, and courier follow-ups
• Track and report customer feedback and trends to the team

Brand Partnerships

• Pitch marketing collaborations to leading health & wellness brands
• Manage supplier relationships, from onboarding to execution
• Coordinate contracts, product logistics, and monthly partner comms
• Review product suitability based on dietary standards and customer preferences

Operations & Admin

• Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
• Create detailed packing briefs and manage product deliveries
• Maintain our customer service manual and process documentation
• Assist with general admin and reporting tasks
• 1–3+ years in customer service, brand partnerships, or eCommerce coordination
• Clear communicator with strong interpersonal and problem-solving skills
• Detail-oriented with the ability to juggle multiple tasks and deadlines
• Passion for health, wellness, and purpose-led business

(These aren't deal breakers — but will help you hit the ground running!)

• Google Drive / Google Workspace
• Recharge (subscription platform)
• Shopify (eCommerce)

What You’ll Love About Working With Us

• Work with a passionate, tight-knit team driven by purpose
• Enjoy staff discounts on healthy products and subscription boxes
• Grow with a fast-moving company making a real difference

Apply Now

If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you'd the ideal candidate for the role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Food and Beverage Services

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