Agency Community & Experience Manager

Tracksuit

Sydney

On-site

AUD 125,000 - 145,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive market rate remuneration

Employee Share Option Program (ESOP)

Flexible working arrangements

Generous parental benefits

Annual wellness bonus

$1000 personal L&D budget

Job summary

Tracksuit is looking for an Agency Community & Experience Manager to enhance their agency ecosystem through strategic community building, education, and event management. This mid-senior level role offers an exciting opportunity to connect and empower agency partners in the ANZ region while directly impacting Tracksuit's growth and success.

Qualifications

3–5 years of experience in a similar role or account/project management.
Experience working in fast-paced, ambiguous environments.
Proven ability to manage events end-to-end.

Responsibilities

Grow and nurture our agency community through engagement.
Collaborate with GTM & enablement teams for content delivery.
Plan and execute community events to foster growth.

Skills

Strategic thinking

Communication

Event planning

Community building

Customer success

Job description

13 hours ago Be among the first 25 applicants

This range is provided by Tracksuit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,000.00/yr - A$145,000.00/yr

At Tracksuit, we’re building a global community of the world’s best agency brand builders - the dreamers, thinkers, and doers who champion brand effectiveness in leading advertising agencies. Our agency partners are core to our growth, and we’re committed to helping them thrive through meaningful relationships, thoughtful enablement, and connection to a like-minded community.

As we grow, we're seeking a strategic and people-focused Agency Community & Experience Manager to help scale our agency ecosystem through education, nurturing and connection. This role will lead and execute onboarding, education, and community-building programs, and as the face of Tracksuit for many of our agency partners, you’ll help partners feel connected, confident, and part of something bigger.

While your focus is ANZ, many of the initiatives, assets and programs you build will be repeatable across other markets.

This is a unique opportunity to combine community building, strategic enablement, and creative execution - all within a high-performing, fast-moving team.

What you’ll do:

Grow and nurture our agency community: Drive engagement through scalable, human-centric communications and memorable touchpoints that help us grow without losing our personal touch
Be a visible and trusted leader within the agency partner community: Building relationships that scale
Content delivery & distribution: Collaborate with GTM & enablement teams to deliver content and education that helps agencies champion brand building and effectiveness, while getting the most from our product and partnership program
Partner enablement: Bring global enablement and partner marketing strategies to life in ANZ - localising and delivering scalable onboarding and training through webinars, AMAs, workshops, and content to set partners up for success
Event planning & execution: Work with Partner Managers and Marketing to plan and deliver co-marketing and community events - from agency keynotes to partner lunches - that spark connection, learning, and growth
Cross-functional collaboration & advocacy: Work with Marketing, Enablement, Product, and Operations to align efforts and champion the voice of the community internally
Track, analyse, optimise: Be accountable to partner engagement metrics, enablement effectiveness, and referral activity. Use insights to make data-driven recommendations

What you’ll bring:

3–5 years of experience in a similar role, or in account/project management within an agency, publisher, media company, or marketing team
A generalist mindset - you're comfortable wearing many hats, from event planning to email automation to partner reporting
Experience working in fast-paced, ambiguous environments where you’re building from the ground up
A strategic thinker and hands-on doer - you plan, execute, and continuously optimise
Passion for community building, customer success, and creating great user experiences
Excellent communication and content skills - whether written, visual, or verbal
Proven experience managing events (online and offline) end-to-end
Comfortable collaborating cross-functionally with Product, Marketing, and Operations teams

Bonus if...

You have proven success building & growing customer communities or partner programmes
You have experience managing both external (customer) & internal (employee) enablement

Why we think this role is exciting:

Build something new from the ground up: This is a rare opportunity to shape a brand-new role and partner engagement model within a fast-growing company. You'll have the freedom to experiment, validate ideas, and scale a new growth lever for our global Agency Partnerships program
Make a meaningful impact: Agencies are a critical and fast-growing channel for Tracksuit – playing a key role in how we reach and support the world’s best brand builders. The work you do will directly influence how our partners experience Tracksuit and how we grow together
Be the face of Tracksuit to the agency world: You’ll lead programs that make agency partners feel confident, connected, and part of something bigger. Your work will strengthen relationships, drive education, and foster a vibrant agency community
Cross-functional and high-visibility: Sitting at the intersection of Partnerships, Marketing, Enablement, and Product - this role gives you exposure to many parts of the business and the chance to collaborate with smart, mission-driven teammates
Global mindset, local focus: While based in ANZ, the experiences, tools, and programs you design will shape how we engage partners across markets – influencing global strategy through local insight

FYI - We’re pet-friendly in principle and practice — with the occasional four-legged visitor adding to the charm, not the chaos.

We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

Underpinning the experience are our great benefits, including:
⦿ Compensation: Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team

⦿ Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.

⦿ Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, 401k and 6 weeks of paid annual leave.

⦿ Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.

⦿ A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.

⦿ Flexible working: We have beautiful offices in New York, London, Sydney and Auckland. We are office first but offer flexibility day to day and adopt a balanced approach to WFH/in-office work.

But don’t take our word for it! You’ll be joining the:

Mumbrella Marketing Company of the Year 2022

HRD Employer of Choice <200 Staff 2024

NZ Hi Tech Awards, Emerging Company of the Year 2024

AFR Best Place to Work Media and Marketing (4th place) 2024

We are committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives.

We practice transparent compensation at Tracksuit, which means we put a real focus on fair compensation for our people and their roles. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Business Development and Sales
Industries
Hospitality, Food and Beverage Services, and Retail

Referrals increase your chances of interviewing at Tracksuit by 2x

Sydney, New South Wales, Australia 2 days ago