Customer Advisor - Adelaide Markets and Modbury

National Australia Bank; Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

National Australia Bank in Adelaide is seeking a Branch Customer Advisor to deliver a seamless customer experience. You will be the first point of contact for customers, helping with account openings, banking transactions and guiding them to NAB’s digital options.

We value a team player with attention to detail, a passion for service, and inclusion of diverse customers. Mandarin language skills are highly regarded, and the role is full-time at a local NAB branch.

Qualifications

• Customer-focused professional with a passion for delivering quality service.
• Ability to identify suitable NAB products and explain options clearly.
• Attention to detail to ensure accurate and efficient transactions.

Responsibilities

• Serve as the first point of contact for customers at the branch.
• Assist with account opening, unsecured lending, and banking transactions.
• Promote Smarter Banking options and digital self-service tools.

Skills

Customer service

Branch banking

Cross-selling

Digital banking

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Job description

Branch Customer Advisor - Banking

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Each day, you'll go above and beyond to:

• Support one of NAB's markets or Modbury branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have:

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers
• Mandarin language skills highly regarded.

The Hours

Join our team in this role full-time 5 days per week.

More focus on you

All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB