Customer Advisor Casual - Broken Hill

NAB; Broken Hill; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Enhanced leave options

Wellbeing support

NAB Perks

Ongoing career development

Job summary

NAB’s Broken Hill branch is seeking a Branch Customer Advisor to deliver a seamless, tailored experience for local customers. You will support day-to-day banking interactions, identify suitable products, and help customers use digital self-service options for convenience and security.

The role emphasizes customer obsession, inclusion, and collaboration, with part-time hours and training starting promptly. A supportive, people-first culture and ongoing development opportunities are highlighted.

Qualifications

• Customer-centric approach and ability to engage with diverse customers.
• Strong attention to detail to ensure accurate transactions.
• Team oriented with collaboration across branch activities.

Responsibilities

• Assist customers at the Broken Hill NAB branch and be the first point of contact.
• Identify suitable products/services including account opening and banking transactions.
• Promote Smarter Banking options to make banking simple, secure and self-serve where possible.

Skills

Customer service

Attention to detail

Team player

Inclusion minded

Job description

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Branch Customer Advisor – Banking

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Broken Hill branch being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in a casual setting to help cover planned leave (approximately 15-18 weeks per year), unplanned leave and busy branch periods. You must be available to work every Friday. The first 5 weeks of the role will require full time availability from 9am - 2pm Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

• enhanced leave options
• wellbeing support
• access to NAB Perks
• ongoing career development opportunities

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.