Customer Advisor

Regional Australia Bank Ltd.; Evans Head; On-site; AUD 37,000 - 53,000; Part time

Job summary

Regional Australia Bank Ltd. is seeking a Customer Advisor to deliver exceptional service across our Evans Head and Casino branches. You’ll assist customers with everyday banking needs, help them use digital tools, and connect them with suitable products and services in a friendly, community-focused environment.

This role emphasizes relationship building, local community engagement, and ongoing training to develop banking knowledge within a supportive team.

Qualifications

• Excellent customer service and communication skills.
• Willingness to learn and adapt in a branch setting.
• Ability to work well in a team and contribute to branch goals.

Responsibilities

• Greet customers and provide a friendly branch experience.
• Assist with daily banking transactions and account enquiries.
• Open new accounts and identify suitable products and services.
• Support customers in using digital banking tools.
• Maintain accurate customer records and refer to specialist teams when needed.
• Contribute to branch goals while delivering outstanding service.
• Build relationships with customers and the local community.

Skills

Customer service

Communication

Relationship building

Tech savvy

Job description

$32.5 hourly rate + superannuation + leave loading

Working Hours: 8:45am-4:45pm Monday to Friday (30 min lunch break)

Working across our Evans Head and Casino branches

About Regional Australia Bank and Summerland Bank

Regional Australia Bank and Summerland Bank have come together to create a stronger, member-owned banking organisation that remains deeply committed to supporting regional communities.

Both banks share a strong customer-first approach, a focus on personalised service, and a long-standing dedication to helping individuals, families and businesses thrive. With similar values centred on trust, community connection and mutual ownership, this exciting partnership brings together two like-minded organisations to enhance products, services and opportunities for members while maintaining the local relationships that customers value. As a member-owned bank, we're committed to making a positive difference for our customers, communities and people.

About the Role

As a Customer Advisor, you'll provide exceptional customer service, assist customers with their everyday banking needs, and help connect them with products and services that support their financial wellbeing.

This role is ideal for someone who enjoys building relationships, working within their local community, and delivering positive customer experiences. You'll receive training and support to develop your banking knowledge while working closely with a friendly and collaborative team.

What Your Day Might Look Like

• Greeting customers and providing a friendly, professional branch experience.
• Assisting with daily banking transactions and account enquiries.
• Opening new accounts and identifying products and services that meet customer needs.
• Supporting customers to confidently use digital banking tools and services.
• Maintaining accurate customer records and information.
• Referring customers to specialist teams for lending, insurance and other financial solutions where appropriate.
• Contributing to branch goals while delivering outstanding customer service.
• Building strong relationships with customers and the local community.

About You

You don't need previous banking experience to succeed in this role. We're looking for someone with a positive attitude, a genuine passion for helping people, and a willingness to learn.

You'll be a great fit if you:

• Have excellent customer service and communication skills.
• Enjoy building relationships and working with a diverse range of people.
• Possess strong attention to detail and good problem-solving skills.
• Are confident using technology and learning new systems.
• Work well both independently and as part of a team.
• Are committed to delivering exceptional service and creating positive customer experiences.

Why Join Us?

• Be part of a customer-owned bank that genuinely cares about its people and communities.
• Enjoy a flexible permanent part-time role.
• Access ongoing learning and development opportunities.
• Work in a supportive and inclusive team environment.
• Build valuable experience in the banking and financial services industry.
• Make a meaningful impact within your local community.