Customer Advisor - Relief

Regional Australia Bank Ltd; Ballina Shire, Casino; On-site; AUD 37,000 - 53,000; Full time

Job summary

Regional Australia Bank Ltd. is seeking a Customer Advisor (Relief) to provide service across our Ballina, Evans Head, Casino, Kyogle and Grafton branches. You will travel regularly to assist customers and maintain high service standards.

You'll handle everyday banking tasks, refer clients to specialist services, and promote digital banking options while supporting branch operations and security.

Qualifications

• Experience in customer service, retail, administration or financial services.
• Banking or financial services experience is valued.
• Driver's licence and willingness to travel between branches.

Responsibilities

• Deliver outstanding customer service and build relationships.
• Assist customers with everyday banking needs and account openings.
• Identify opportunities to refer customers to specialist services.
• Promote digital banking solutions and support customers in using them.
• Support branch operations including cash handling, compliance and security.
• Travel between branches to provide flexible support.

Skills

Customer service

Strong communication

Attention to detail

Adaptability

Integrity and discretion

Education

Experience in customer service, retail, administration or financial services

Job description

• providing support across our branches in Ballina, Evans Head, Casino, Kyogle and Grafton

Pay: $32.5 per hour + superannuation + leave loading

Job Description

About Us

Regional Australia Bank and Summerland Bank have come together to create a stronger, member-owned banking organisation that remains deeply committed to supporting regional communities.

Both banks share a strong customer-first approach, a focus on personalised service, and a long-standing dedication to helping individuals, families and businesses thrive. With similar values centred on trust, community connection and mutual ownership, this exciting partnership brings together two like-minded organisations to enhance products, services and opportunities for members while maintaining the local relationships that customers value. As a member-owned bank, we're committed to making a positive difference for our customers, communities and people.

About the Role

As a Customer Advisor (Relief), you'll provide support across our branches in Ballina, Evans Head, Casino, Kyogle and Grafton, ensuring customers continue to receive exceptional service wherever support is needed. The role requires regular travel between branches and offers plenty of variety, exposure to different teams, and opportunities to develop your banking career.

What You'll Be Doing

• Deliver exceptional customer service and build strong customer relationships.
• Assist customers with everyday banking needs, including transactions, account enquiries and account openings.
• Identify opportunities to refer customers to specialist banking services.
• Promote digital banking solutions and support customers to bank with confidence.
• Support branch operations, cash handling, compliance and security requirements.
• Travel between branches to provide flexible support and maintain consistent service standards.

What You'll Bring

• A genuine passion for customer service and helping people.
• Strong communication and relationship-building skills.
• Excellent attention to detail and a commitment to accuracy.
• The ability to adapt quickly and work effectively across different branch locations and teams.
• Professionalism, integrity and sound judgement when handling confidential information.
• Experience in customer service, retail, administration, financial services or a similar customer-facing environment.
• Banking or financial services experience will be highly regarded.
• Current Australian driver's licence and willingness to travel between branches.