Customer Administration Officer

Isaac Regional Council; Moranbah; On-site; AUD 79,000 - 93,000; Full time

Benefits offered by this job

5 weeks annual leave

14.5% super

Health cover

Employee Assistance Program

Career development opportunities

Job summary

Isaac Regional Council in Moranbah seeks a permanent full-time Administration Officer to join the Business Services Team. You will provide customer service, administrative and financial support to the Water and Waste Directorate, with a focus on Excel-based data analysis and reporting.

The successful candidate will have 3+ years of admin and customer service experience, with exposure to invoicing and reconciliations, strong communication, and the ability to liaise across departments and with

Qualifications

• 3+ years of experience in administrative and customer service roles.
• Experience with invoicing and reconciliations.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Provide customer service and administration support to the Water and Waste Directorate.
• Assist with data entry, Excel reporting, and general office duties.

Skills

Customer service

Data analysis

Communication

Teamwork

Tools

Microsoft Excel

Word processing

Spreadsheet creation

Job description

An exciting opportunity exists for a permanent full-time Administration Officer to join our Business Services Team in Moranbah.

Reporting to the Team Leader - Customer Administration, this position provides customer service, administrative and financial support to the Water and Waste Directorate.

To be successful in this position, you will:

• Possess a caring attitude, a strong work ethic, and a demonstrated commitment to working collaboratively within a team to achieve shared goals.
• Bring high-level administrative capabilities, including advanced proficiency in Microsoft Excel for data analysis and reporting, as well as experience in word processing, spreadsheet creation, data entry, drafting correspondence, and general office duties.
• Offer over three (3) years of experience in administrative and customer service roles, with additional exposure to finance and bookkeeping tasks such as invoice processing and reconciliations.
• Demonstrated interpersonal and communication skills, with the ability to effectively liaise with internal departments and external stakeholders in a professional and approachable manner.

If you are successful in this position, you will receive:

• Salary $78,953.00 - $92,508.00 per annum (Stream A, Level 2 – 3)
• Nominally 72.5 hours per fortnight
• 5 weeks annual leave @ 17.5% loading
• RDO’s in accordance with Council Policy
• Up to 14.5% super in accordance with Council Policy
• Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefits
• Access to free sessions with Gryphon Psychology in accordance with our Employee Assistance Program
• Amazing opportunities to further your intended career path by way of succession planning, career development opportunities (e.g., upskilling through education, qualifications, etc.)
• Active Social Club, and much more!

Applications Close: COB Wednesday 28 October 2026

IRC has the right to commence the recruitment process prior to the closing date.
Isaac Regional Council is an equal opportunity employer. Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers are encouraged to apply.
Only people with the right to work in Australia may apply for this position.