Customer Administration Officer

Isaac Regional Council; Isaac Regional; On-site; AUD 79,000 - 93,000; Full time

Benefits offered by this job

5 weeks annual leave

14.5% super

Corporate health cover

Employee Assistance Program (Gryphon)

Job summary

Isaac Regional Council is seeking an Administration Officer to join the Business Services Team in Moranbah. You will deliver customer service and perform essential administrative and financial duties for the Water and Waste Directorate, ensuring accurate data handling and timely reporting.

The role requires strong Excel skills, a collaborative mindset, and at least three years in similar admin and service positions.

Qualifications

• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Experience in word processing, spreadsheet creation, data entry, drafting correspondence, and general office duties.
• Over three years of experience in administrative and customer service roles with exposure to finance and bookkeeping tasks such as invoice processing and reconciliations.

Responsibilities

• Provide customer service, administrative and financial support to the Water and Waste Directorate.
• Liaise with internal departments and external stakeholders in a professional manner.
• Prepare reports and assist with data entry and data analysis as required.

Skills

Excel data analysis

Data entry

Interpersonal skills

Team collaboration

Office duties

Tools

Microsoft Word

Job description

An exciting opportunity exists for a permanent full-time Administration Officer to join our Business Services Team in Moranbah. Reporting to the Team Leader - Customer Administration, this position provides customer service, administrative and financial support to the Water and Waste Directorate.

To be successful in this position, you will:

• Possess a caring attitude, a strong work ethic, and a demonstrated commitment to working collaboratively within a team to achieve shared goals.
• Bring high-level administrative capabilities, including advanced proficiency in Microsoft Excel for data analysis and reporting, as well as experience in word processing, spreadsheet creation, data entry, drafting correspondence, and general office duties.
• Offer over three (3) years of experience in administrative and customer service roles, with additional exposure to finance and bookkeeping tasks such as invoice processing and reconciliations.
• Demonstrated interpersonal and communication skills, with the ability to effectively liaise with internal departments and external stakeholders in a professional and approachable manner.

If you are successful in this position, you will receive:

• Location Moranbah
• Salary $78,953.00 - $92,508.00 per annum (Stream A, Level 2 – 3)
• Nominally 72.5 hours per fortnight
• 5 weeks annual leave @ 17.5% loading
• RDO’s in accordance with Council Policy
• Up to 14.5% super in accordance with Council Policy
• Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefits
• Access to free sessions with Gryphon Psychology in accordance with our Employee Assistance Program
• Amazing opportunities to further your intended career path by way of succession planning, career development opportunities (e.g., upskilling through education, qualifications, etc.)
• Active Social Club, and much more!

For more details on this exciting position contact the People and Capability Team during business hours on [phone] or email [e-mail].

Applications Close: COB Wednesday 28 October 2026

IRC has the right to commence the recruitment process prior to the closing date. Isaac Regional Council is an equal opportunity employer. Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers are encouraged to apply. Only people with the right to work in Australia may apply for this position.