Custody Client Operations Lead: Data-Driven, Client-Focused

Aumni; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking an Associate for the Custody Client Facing Team within Securities Services Operations in Australia.

The role delivers day-to-day client service support for custody clients and requires coordinating cross-functional resolution with product, sales, account management, and operations to improve settlement timeliness and client experience. You will respond to inquiries with accuracy within a strong risk and control framework, using metrics to identify trends and drive

Qualifications

• 5 years of client-facing operations experience in custody, fund administration, asset management operations, or a closely related environment.
• Experience supporting global equity and fixed income settlement and post-trade operational processes.
• Experience supporting asset servicing activities (e.g., corporate actions and income processing) in an operations setting.
• Experience supporting cash and foreign exchange operational processes.
• Strong written and verbal communication skills, with experience supporting external financial services clients.
• Demonstrated attention to detail and disciplined follow-through in a controlled environment.
• Proven ability to use KPIs and metrics to drive measurable service or process improvements.

Responsibilities

• Deliver high-quality custody client service support across a portfolio of institutional clients.
• Respond to client inquiries accurately and on time, coordinating end-to-end resolution across partners.
• Lead proactive client communication, including participation in periodic client review and due diligence meetings.
• Apply risk and control checks, escalated exceptions, and document outcomes to support a strong control environment.
• Analyze key performance indicators (KPIs) and operational metrics to identify recurring issues and improvement opportunities.
• Improve settlement timeliness and straight-through processing by partnering with operations and product stakeholders.
• Use approved digital and AI-assisted workflows to triage inquiries, draft responses, summarize themes, and surface automation opportunities (with appropriate controls).
• Build strong working relationships across product, sales, account management, and global operations teams.
• Share knowledge, collaborate with teammates, and contribute to continuous learning and process standardization.

Skills

Client-facing operations

Custody

Asset management operations

KPIs & metrics

Communication skills

Risk & control

Job description

J.P. Morgan is seeking an Associate for the Custody Client Facing Team within Securities Services Operations in Australia.

The role delivers day-to-day client service support for custody clients and requires coordinating cross-functional resolution with product, sales, account management, and operations to improve settlement timeliness and client experience. You will respond to inquiries with accuracy within a strong risk and control framework, using metrics to identify trends and drive