Client Services Manager

Serco; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work-life balance

Wellbeing programs

Inclusive culture

Long-term government-backed contracts

Job summary

Serco in Melbourne is seeking a Client Services Manager within Facilities Management to lead cleaning service delivery across allocated schools, ensuring quality, safety and environmental standards are met.

You will build relationships with school representatives, coach up to 37 team members, monitor plans and MSRs, conduct audits, and drive continuous improvement while promoting a positive health, safety and environmental culture.

Qualifications

• Experience in facilities, cleaning or service delivery management.
• Proven ability to lead, engage and develop diverse teams.
• Strong communication skills with a customer-focused mindset.
• Confident managing budgets, rosters and performance outcomes.
• Experience ensuring compliance with quality and safety standards.
• A valid Australian Driver Licence and a Working with Children Check (WWCC) or willingness to obtain WWCC.

Responsibilities

• Leading day-to-day cleaning service delivery across allocated schools.
• Managing, coaching and supporting up to 37 cleaning team members.
• Building strong relationships with school representatives.
• Monitoring compliance with Cleaning Service Plans and MSRs.
• Conducting audits and implementing continuous improvement initiatives.
• Promoting a positive health, safety and environmental culture.

Skills

Facilities management

People leadership

Budget and rostering

Quality and safety compliance

Stakeholder relationship management

Job description

Your impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Supportive leaders who invest in your growth
• Flexible work-life balance arrangements
• Access to wellbeing and Employee Assistance programs
• Inclusive culture where everyone feels valued
• Long-term, government-backed contract stability

Make an impact at Serco

As a Client Services Manager in our Facilities Management team, you’ll lead the delivery of cleaning services across allocated schools, ensuring we meet Minimum Service Requirements and uphold strong quality, safety and environmental standards. You’ll build trusted relationships with school representatives while guiding and supporting your team to deliver consistent, high-quality outcomes . This is a hands‑on leadership role where you’ll drive continuous improvement, champion safety, and create environments where students and staff can thrive.

As a Client Services Manager in the Facilities Management team, you’ll make a positive impact by:

• Leading day-to-day cleaning service delivery across allocated schools
• Managing, coaching and supporting up to 37 cleaning team members
• Building strong relationships with school representatives
• Monitoring compliance with Cleaning Service Plans and MSRs
• Conducting audits and implementing continuous improvement initiatives
• Promoting a positive health, safety and environmental culture

Serco is a place for you

You could be a great fit if you have:

• Experience in facilities, cleaning or service delivery management
• Proven ability to lead, engage and develop diverse teams
• Strong communication skills with a customer-focused mindset
• Confidence managing budgets, rosters and performance outcomes
• Experience ensuring compliance with quality and safety standards
• A valid Australian Driver Licence and a Working with Children Check (willing to obtain one is fine if you don't already hold WWCC)

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.