CSO - Control Room Operator \"Brisbane Airport\"

Secure Parking Pty Ltd.; Brisbane; On-site; AUD 30,000 - 47,000; Part time

Job summary

Secure Parking Pty Ltd is seeking a Control Room Operator at Brisbane Airport to deliver high-level customer service for car parking enquiries and system issues. The role involves assisting customers via intercom and face-to-face interactions, monitoring CCTV and incident reporting, and using multiple IT systems to provide accurate information for entry and exit.

Applicants must be available for early to late shifts (4am–midnight) and be prepared to attend work on short notice.

Qualifications

• Minimum 1 year experience in a customer service role.
• Excellent English communication skills (oral and written).
• Professional phone manner and ability to work shifts.
• High computer literacy and data entry – MS Excel, Outlook.
• Ability to learn new software quickly.
• Strong multitasking and prioritisation with problem-solving abilities.
• Excellent interpersonal skills and positive attitude.
• Initiative and quick decision-making.
• Willingness to undertake First aid and Traffic Control training.
• A Police Check will be required.

Responsibilities

• Provide high-level customer service for car parking enquiries and system issues.
• Assist customers with intercom and face-to-face interactions to improve experience.
• Monitor CCTV, notifications and incident reporting; use multiple IT systems.
• Handle phone calls regarding car park queries and provide information for entry/exit.
• Be available for early, late shifts and some nights; work 4am to midnight as required.

Skills

Customer service

Phone etiquette

English proficiency

Microsoft Office

Multitasking

Interpersonal skills

Shift work

Problem solving

First aid training

Traffic control training

Police check

Job description

Before you apply, are you:

• Energetic: You can tackle any situation with enthusiasm and determination.
• Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.
• Empathetic: You are friendly, personable, and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members.

Secure Parking is the largest commercial car park operator in Australia, and we operate over 450 car parks across Australia and New Zealand.

Secure is one of the leading suppliers of Airport Landside Operations around Australia. Here at Brisbane Airport, we have a wide range of rewarding job opportunities for Customer Service Officers in our Control Room.

With Brisbane Airport planning to invest over 5 billion dollars over the coming years, not to mention the 2032 Olympic games, we are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers.

"Our mission is to ensure all visitors to Brisbane Airport have a fantastic experience, be it at the end, or start of their travel"

WHO ARE WE LOOKING FOR?

The role of Control Room Operator at Brisbane Airport is reporting directly to the Transport Shift Manager. The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. This role requires team members to work shifts: - Early's lates & some nights.

The primary purpose of the Control Room Operator is to provide a high-level of customer service for any car parking related enquiries / system issues. The Control Room Operator will optimise customers experience with the ability to assist with general enquiries via intercoms. The car parks assist customers with any required information to help in getting in and out of the Airport car parks via intercom calls and some face-to-face interaction.

Duties include taking phone calls regarding car park related queries, monitoring CCTV, notification, and incident reporting, use of multiple IT systems and general onsite customer service and information provision.

All applicants will need to be physically fit start anytime from 4am and finish as late as midnight. You must have good Mon-Sun availability and be prepared to attend work at short notice when required.

SKILLS AND QUALIFICATIONS

• Minimum (1) years demonstrated experience in a customer service role.
• Excellent oral and written English communication skills
• Professional phone manner, able to work shifts.
• High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook.
• Ability to learn new software programs effectively and efficiently
• Ability to multitask and prioritise with strong problem-solving abilities.
• Excellent interpersonal skills (approachable, positive, motivated attitude)
• Initiative, common sense and fast decision-making skills
• Ability to trouble shoot and work under pressure
• Be willing and able to undertake further training such as First aid, and Traffic Control
• A Police Check will be required.

At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives, we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.