CRM Technical Lead

Bupa Australia; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Bupa Australia is seeking a Technical Lead CRM to drive high-quality Dynamics 365 Power Platform solutions for our customers. You will lead the CRM Development team, partner with business stakeholders, and oversee architecture and design across CRM applications while promoting best practices and quality deliverables.

The role emphasizes leadership of a team, strong Azure/DevOps collaboration, and delivery at pace in a hybrid working environment to support our customers and systems.

Qualifications

• 7+ years’ experience in configuration and customisation of Dynamics 365 applications, ideally Sales or Customer Service.
• Extensive experience in leading a team of up to 4 to 10 developers to deliver high quality outcomes
• Experience with Microsoft Azure and Microsoft Power Platform services
• Experienced with Agile delivery methodologies
• Experience with SQL Database is mandatory
• Experience with Azure cloud services and DevOps processes for building and deploying applications in the cloud
• Experience in application design and architecture
• Experience with JSON and TypeScript
• Understanding of Microsoft Power BI and Microsoft SSIS integration (desirable)

Responsibilities

• Lead the CRM Development team and provide support to team members
• Lead application design and development activities across Bupa’s CRM applications built on MS Dynamics 365 Power Platform
• Ensure development teams adhere to best practices to deliver high quality applications

Tools

Dynamics 365

Power BI

SSIS

Job description

As part of the Technology Team, this role will partner closely with business representatives to deliver high quality Technical Lead CRM services at pace to drive strategic outcomes for Bupa’s customers and maintain integral Bupa systems. The purpose of this role is to lead the Customer Relationship Management (CRM) Development team, provide support to team members, lead application design and development activities across Bupa’s CRM applications, built on the MS Dynamics 365 Power Platform, whilst also ensuring development teams adhere to best practices to deliver high quality applications that meet or exceed the business and customer expectations.

Whatyou’llneedto make it possible

• 7+ years’ experience in a CRM Developer role or equivalent experience in support of CRM platforms with a minimum:

7+ years’ experience in configuration and customisation of Dynamics 365 applications, ideally Sales or Customer Service.

• Extensive experience in leading a team of up to 4 to 10 developers to deliver high quality outcomes


• Experience with Microsoft Azure and Microsoft Power Platform services


• Experienced with Agile delivery methodologies


• Experience with SQL Database is mandatory


• Experience with Azure cloud services and DevOps processes for building and deploying applications in the cloud


• Experience in application design and architecture


• Experience with JSON and TypeScript


• Understanding of Microsoft Power BI and Microsoft SSIS integration (desirable)

Whyyou’lllove it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health,wellbeingand futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committedtoprovidingequal opportunities and fostering a workplace and environment that is free of discrimination,bullyingand harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or ifyou’dlike to discuss how this role can be flexible for you, please let us know so we can support your participation onan equitablebasis.