Resident Admissions & Admin Lead

Bupa Australia; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Telehealth GP benefits

Wellbeing program

Career development

Training and professional development

Induction and buddy program

Recognition program

Job summary

Bupa is seeking a Business Administrator (Customer Services Consultant CSC) to guide residents and families through the full enquiries to arrivals journey—from first conversation to settling in—delivering a warm, confident, and informative experience at every step.

You’ll support admissions and essential operations behind the scenes, working with the CSC team, General Manager, and Centralised Admissions to maintain compliance, coordinate rosters, assist payroll, and provide professional

Responsibilities

• Lead the full resident placement journey — building community referral relationships, conducting warm and informative tours, converting enquiries, coordinating admissions, and supporting respite‑to‑permanent transitions
• Manage all documentation and agreements required for new residents, ensuring a smooth and supportive “enquiries to arrivals” experience
• Support the employee lifecycle by assisting with recruitment, onboarding, leave management, and maintaining accurate employee records
• Coordinate rosters in line with Enterprise Agreement requirements, budgets, and workforce guidelines
• Process payroll, reconciliations, and employee enquiries in a timely and accurate manner
• Deliver exceptional customer service to residents, families, employees, visitors, and suppliers
• Provide efficient administrative support including document management, mail, reporting, and financial tasks such as petty cash, receipts, and banking
• Use the purchase‑to‑pay system to support budget adherence
• Contribute to organisational initiatives, community events, and continuous improvement activities by gathering and actioning feedback
• Ready to make a difference? Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Job description

Bupa is seeking a Business Administrator (Customer Services Consultant CSC) to guide residents and families through the full enquiries to arrivals journey—from first conversation to settling in—delivering a warm, confident, and informative experience at every step.

You’ll support admissions and essential operations behind the scenes, working with the CSC team, General Manager, and Centralised Admissions to maintain compliance, coordinate rosters, assist payroll, and provide professional