CRM & Operations Coordinator - Hands-On Process Improver

seek.com.au; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

seek.com.au in Brisbane is seeking a practical, hands-on administrator to coordinate CRM improvements, manage development tasks and streamline workflows with the administration team and external IT developers. You will implement changes rather than only advise, ensuring projects are completed on time.

You should have experience in office administration or CRM administration, with practical CRM knowledge (Zoho/Salesforce/HubSpot) and strong organisational skills.

Qualifications

• Experience in office administration or CRM administration.
• Practical CRM experience with Zoho, Salesforce or HubSpot.
• Strong organisational skills and attention to detail.
• Ability to coordinate multiple tasks and follow up to completion.

Responsibilities

• Manage and coordinate improvements to Zojo CRM, Zoho Desk and related systems.
• Work with external IT developers, assigning tasks and ensuring timely delivery.
• Translate business requirements into clear workflows and development tasks.
• Test new features and confirm developments work correctly before completion.
• Maintain a development task register, priorities, deadlines and progress reports.
• Ensure systems are user-friendly and designed to reduce repetitive admin work.
• Support integration and workflow improvements involving Moodle, VETtrak and other platforms.
• Collaborate with administration staff to understand processes and identify inefficiencies.
• Identify opportunities to eliminate paperwork and data entry.
• Develop and improve SOPs and administrative workflows.

Skills

CRM administration

Organisational skills

Problem solving

Independent worker

Communication with IT

Tools

Zoho CRM

Salesforce

HubSpot

Microsoft Office

Job description

seek.com.au in Brisbane is seeking a practical, hands-on administrator to coordinate CRM improvements, manage development tasks and streamline workflows with the administration team and external IT developers. You will implement changes rather than only advise, ensuring projects are completed on time.

You should have experience in office administration or CRM administration, with practical CRM knowledge (Zoho/Salesforce/HubSpot) and strong organisational skills.