CRM Data & Insights Coordinator (Remote-friendly)

Uniting Vic.Tas; City of Melbourne; Hybrid; AUD 81,000 - 91,000; Full time

Benefits offered by this job

Salary packaging

10% discount at Uniting Early Learning

Paid parental leave

Employee Assistance Program (EAP)

Training and development

Discount at Uniting Op Shops

Job summary

Uniting Vic.Tas is seeking a CRM Coordinator to lead engagement data infrastructure and reporting for marketing and fundraising. You will develop reports and dashboards that drive strategic decisions and highlight performance issues.

The role uses Salesforce and HubSpot to support campaigns and will collaborate across the team on BAU work and key projects, reporting to the Communications team.

Qualifications

• Tertiary qualifications in business analytics or administration.
• Experience extracting and manipulating data for direct marketing or fundraising.
• Ability to produce clear reports with actionable recommendations.
• Experience creating, maintaining and reporting on automated customer journeys.
• Advanced MS Excel skills, including VBA.
• Strong ability to manage diverse stakeholder needs.

Responsibilities

• Develop reports and dashboards to inform marketing and fundraising decisions.
• Work in Salesforce and HubSpot to support campaigns.
• Collaborate with teams on BAU activities and special projects.
• Provide subject-matter expertise on data infrastructure and reporting.

Skills

Business analytics

Data extraction

Reporting

Customer journeys

MS Excel VBA

Stakeholder management

Education

Tertiary qualifications in business analytics or administration

Tools

Salesforce

HubSpot

Job description

Uniting Vic.Tas is seeking a CRM Coordinator to lead engagement data infrastructure and reporting for marketing and fundraising. You will develop reports and dashboards that drive strategic decisions and highlight performance issues.

The role uses Salesforce and HubSpot to support campaigns and will collaborate across the team on BAU work and key projects, reporting to the Communications team.