Crisis Intake & Safety Plan Specialist (24/7)

safe steps Family Violence Response Centre; Melbourne; On-site; AUD 80,000 - 100,000; Part time

Benefits offered by this job

SCHADS Award Level 5 remuneration

Salary packaging

Job summary

Safe Steps is Victoria's only statewide 24/7 family violence response service, delivering crisis support via telephone and web, risk assessments using the MARAM framework, and safety planning. The role offers weekend, evening and overnight shifts with flexible part‑time hours.

You will join a values‑driven team, contribute to continuous improvement across crisis response services, and connect victim‑survivors to appropriate supports while maintaining high‑quality client records.

Qualifications

• Bachelor of Social Work or equivalent qualification, or willingness to work towards one.
• Minimum 3 years’ experience in the specialist family violence sector or crisis–focused roles.
• Demonstrated experience in intake, screening, and risk assessment.
• Strong knowledge of the Victorian family violence system and referral pathways.
• MARAM Framework training (or willingness to complete on commencement).
• Ability to work calmly and effectively in high–pressure, time–critical environments.
• Commitment to Safe Steps’ values of Integrity, Diversity, and Empowerment.
• Current Working with Children Check and willingness to undergo a National Police Check.
• Experience in telephone or web‑based counselling or crisis services.
• Experience working in 24/7 or shift‑based service environments.

Responsibilities

• Deliver telephone and web – based crisis intervention, information, and referrals to victim – survivors and service providers
• Assess and respond to family violence risk in line with the MARAM Framework
• Identify immediate safety needs and determine appropriate crisis response pathways
• Work collaboratively within a multidisciplinary team to support effective service delivery
• Provide crisis support, information, and referrals to internal and external services
• Maintain accurate, high – quality client records in line with legislative and organisational requirements
• Participate in reflective practice, supervision, and continuous quality improvement initiatives
• Uphold Safe Steps’ commitment to inclusion, equity, and cultural safety for all communities

Skills

Crisis intervention

Risk assessment

Victim-support services

Education

Bachelor of Social Work or equivalent

Job description

Safe Steps is Victoria's only statewide 24/7 family violence response service, delivering crisis support via telephone and web, risk assessments using the MARAM framework, and safety planning. The role offers weekend, evening and overnight shifts with flexible part‑time hours.

You will join a values‑driven team, contribute to continuous improvement across crisis response services, and connect victim‑survivors to appropriate supports while maintaining high‑quality client records.