Crisis Accommodation Youth Workers

Youth Off The Streets Ltd; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

EAP for you and family

Salary packaging

Additional leave options

Fitness Passport

Job summary

Youth Off The Streets is recruiting seven Crisis Accommodation Youth Workers to join our IWYHS team, based at Marrickville or Erskineville refuges. You’ll provide hands‑on, relational support to CYP experiencing homelessness using trauma‑informed, strengths‑based practice.

Your work is hands‑on, with shifts evenings and weekends on a rotating roster, focusing on safety, routines and independent living skills to help young people move toward longer‑term stability.

Qualifications

• Certificate IV in Youth Work or Community Services (minimum).
• 2+ years’ experience in the youth services field.
• Strong understanding of trauma‑informed practice and crisis response.
• Ability to remain calm, objective and compassionate under pressure.
• Respect for diverse cultural backgrounds and commitment to cultural safety.

Responsibilities

• Maintain a safe, structured environment and respond to crisis, distress and conflict.
• Support independent living skills such as cooking, cleaning and daily routines.
• Follow and contribute to safety plans and review risk assessments.
• Respond to incidents in line with YOTS policies and complete accurate documentation.
• Maintain professional boundaries and meet all child protection and mandatory reporting requirements.
• Collaborate with the Crisis Accommodation Case Worker to support CYP case plan goals.
• Assist with property upkeep to ensure a safe, clean and welcoming environment.
• Provide purposeful intervention aligned to case management plans.
• Maintain high‑quality records that meet legislative and organisational requirements.

Skills

Crisis intervention

Trauma-informed care

Case management

Risk assessment

Education

Certificate IV in Youth Work

Certificate in Community Services

Job description

Youth Off The Streets is a not‑for‑profit organisation that provides safety, support and opportunities for young people to build a positive future. Our services include crisis accommodation and housing support, alternative high school education, alcohol and other drugs counselling, youth justice programs, life skills and employment pathways, cultural support and community engagement.

We focus on early intervention and community‑led support that empowers young people, strengthens families and builds safer, more connected communities. Our work is grounded in trauma‑informed practice, ensuring safety, emotional wellbeing and collaboration are at the heart of everything we do.

About the Role:

Everyone’s potential deserves to be realised especially young people finding their way through tough moments.

We are recruiting seven Crisis Accommodation Youth Workers to join our IWYHS team, working across our Marrickville and Erskineville crisis refuges. All roles support children and young people (CYP) experiencing homelessness or at risk of homelessness, using trauma‑informed, strengths‑based practice.

Your work is hands‑on, relational and grounded in safety, structure and emotional intelligence. You’ll support CYP with complex needs including trauma histories, family breakdown, mental health challenges, substance use and justice involvement while helping them build independent living skills and move toward longer‑term stability.

Role - Rotating Roster

6 Vacancies
72 hours per month | Up to 8‑hour shifts | Evenings & weekends
Based at either our Marrickville or Erskineville refuges

This role is ideal for someone who thrives in a dynamic, crisis‑response environment and can work across a rotating roster. You’ll provide consistent, structured support to CYP in residence, respond to incidents, and maintain a safe, calm environment.

What you'll do:

Maintain a safe, structured environment and respond appropriately to crisis, distress and conflict

Support independent living skills such as cooking, cleaning and daily routines

Follow and contribute to safety plans and review risk assessments

Respond to incidents in line with YOTS policies and complete accurate documentation

Maintain professional boundaries and meet all child protection and mandatory reporting requirements

Collaborate with the Crisis Accommodation Case Worker to support CYP case plan goals

Assist with property upkeep to ensure a safe, clean and welcoming environment

Provide purposeful intervention aligned to case management plans

Maintain high‑quality records that meet legislative and organisational requirements

What you'll bring:

Certificate IV in Youth Work or Community Services (minimum)

2+ years’ experience in the youth services field

Strong understanding of trauma‑informed practice and crisis response

Ability to remain calm, objective and compassionate under pressure

Experience supporting young people with complex needs

Respect for diverse cultural backgrounds and commitment to cultural safety

Flexibility to work rostered shifts (for rotating roles)

Why you’ll love working with us:

Work environment – Trauma‑informed, safe and collaborative

Compensation and benefits - Practical supports that sustain you in demanding, relational work.

Balance – Healthy boundaries, reflective practice and manageable workloads.

What we offer:

Salary packaging: $15,900 tax‑free + $2,650 meal & entertainment

EAP for yourself and your family

Additional leave (purchased leave, gifted leave, self‑care leave)

Access to Fitness Passport

Youth Off The Streets embraces The Sanctuary Model as the foundation of our organisational culture. This trauma‑informed framework guides how we support young people and staff, prioritising safety, emotional wellbeing and resilience. It shapes our approach to conflict resolution, crisis intervention and healing from trauma creating a safe, inclusive and supportive environment for all.

We are committed to diversity, equity and inclusion. These values are part of who we are and how we work. We actively encourage, support and celebrate the diverse voices and strengths of our people. This diversity fuels innovation, deepens connection and strengthens the impact we have in the communities we serve.

Youth Off The Streets is an EEO employer and a child‑safe organisation. This is a rare opportunity to join a passionate, high‑profile not‑for‑profit that values the young people of today and tomorrow and the people who support them.

The successful candidate will be required to hold a NSW Working With Children Check, Police Check, a valid Australian Driver Licence, and unrestricted Australian working rights.

We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Youth Off The Streets is a not‑for‑profit youth services organisation that supports 12–24-year-olds experiencing or at risk of homelessness and complex disadvantage.

We walk alongside each young person as we seek to understand their needs and goals, and we offer the safety, support and education that helps them to realise their potential.

Youth Off The Streets is a not‑for‑profit youth services organisation that supports 12–24-year-olds experiencing or at risk of homelessness and complex disadvantage.

We walk alongside each young person as we seek to understand their needs and goals, and we offer the safety, support and education that helps them to realise their potential.