Credit Servicing Specialist - Customer Care & Risk

American Express Company; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Medical and dental benefits

Flexible hybrid/onsite/remote work

Job summary

American Express in Sydney is seeking enthusiastic individuals for our Consumer & Small Business Credit team. You will manage and service Australia & New Zealand credit accounts, delivering exceptional customer service while adhering to credit policies and risk guidelines.

The role includes inbound/outbound contact, evaluating financial situations, arranging payment plans, and documenting activities in our systems. We provide structured training and ongoing guidance to help you succeed.

Qualifications

• Excellent communication and negotiation abilities.
• Empathetic and patient approach when dealing with customers.
• Ability to handle difficult conversations and stay calm under pressure.
• Ability to work independently and as part of a team.
• Strong numerical and analytical problem-solving skills.

Responsibilities

• Providing excellent customer service through inbound and outbound contact referencing customer accounts.
• Managing credit accounts and supporting collections activity on overdue balances.
• Assessing customers' financial situations to offer appropriate solutions and payment arrangements.
• Analyzing account risk and making informed spend decisions in line with credit policies.
• Using negotiation and relationship management to achieve positive outcomes for customers and the business.
• Liaising with back-office teams, account managers and stakeholders to support account management.
• Gathering and submitting financial information for underwriting reviews and appeals.
• Documenting all account activities and customer interactions accurately in company systems.
• Participating in team meetings and training sessions to stay updated on policies and procedures.

Skills

Communication skills

Negotiation

Empathy

Patience

Independent worker

Team player

Analytical thinking

Initiative

Tools

CRM software

Job description

American Express in Sydney is seeking enthusiastic individuals for our Consumer & Small Business Credit team. You will manage and service Australia & New Zealand credit accounts, delivering exceptional customer service while adhering to credit policies and risk guidelines.

The role includes inbound/outbound contact, evaluating financial situations, arranging payment plans, and documenting activities in our systems. We provide structured training and ongoing guidance to help you succeed.