Consumer & SMB Credit Servicing Specialist

Amex; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Job summary

Amex Australia seeks enthusiastic individuals to join the Consumer & Small Business Credit team. You will manage and service customer accounts across Australia & New Zealand, supporting collections and credit decisions while upholding credit policies and delivering exceptional service.

You will receive structured training and ongoing guidance to help you grow in a role focused on customer outcomes and responsible lending.

Qualifications

• Strong communication and negotiation skills essential for customer interactions
• Empathetic and patient approach to customers with financial situations
• Able to handle difficult conversations and stay calm under pressure
• Able to work independently and as part of a team; quick to learn new software/systems
• Excellent numerical, analytical and problem-solving abilities to assess risk and decisions

Responsibilities

• Provide excellent customer service through inbound and outbound contact about customer accounts
• Support collections activity on overdue balances as required
• Assess customers' financial situations to offer suitable solutions and payment arrangements
• Analyze account risk and communicate outcomes in line with credit policies
• Use negotiation and relationship management to achieve positive outcomes for customers and the business
• Coordinate with back-office teams, account managers and stakeholders for account management
• Gather and submit financial information for underwriting reviews and appeals
• Document all account activities and customer interactions accurately in company systems
• Participate in team meetings and training on policies and best practices

Skills

Communication skills

Negotiation skills

Empathy and patience

Stress management

Teamwork and independence

Learning agility

Analytical and numerical skills

Job description

Amex Australia seeks enthusiastic individuals to join the Consumer & Small Business Credit team. You will manage and service customer accounts across Australia & New Zealand, supporting collections and credit decisions while upholding credit policies and delivering exceptional service.

You will receive structured training and ongoing guidance to help you grow in a role focused on customer outcomes and responsible lending.