Credit Strategy Leader

EnergyAustralia Pty; Melbourne; Hybride; AUD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Employee discounts on electricity and

20 weeks parental leave

Energise Program

Performance recognition

Supportive leadership culture

Résumé du poste

EnergyAustralia Pty is seeking a Credit Strategy Leader based in Victoria with responsibility for credit risk, collections strategy and regulatory reporting. You will manage the PowerCurve Collections platform, drive risk-based customer strategies across Residential, SME and C&I portfolios, and lead a small team in a hybrid Docklands setting.

You will work with Technology, Finance, Regulatory and Compliance teams to translate data into effective strategies, owning controls and ensuring timely

Qualifications

• Experience leading credit risk/collections strategy initiatives.
• Ability to translate data insights into actionable credit strategies.
• Strong leadership across a small team and multiple stakeholders.
• Experience with regulatory reporting and risk controls.
• Analytical mindset with a commercial focus on customer value.

Responsabilités

• Manage configuration and operations of the PowerCurve Collections system.
• Lead credit risk strategy across portfolios; segmentation and scoring.
• Identify cost-to-serve improvements and process efficiency initiatives.
• Own controls and assurance framework for credit strategy activities.
• Prepare timely regulatory reporting to relevant authorities.
• Develop and mentor the credit strategy team to build capability.

Connaissances

Credit risk

Collections strategy

Operational leadership

Customer operations

Stakeholder engagement

Outils

PowerCurve

Description du poste

Job Description

Credit Strategy Leader

Business Unit: Customer

Sourcing Location: Victoria

About Us

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation. Our ability to deliver on this purpose will be dependent on our people.

As the energy sector rapidly evolves with electrification, renewables, and sustainability at the forefront, we are delivering innovative centralised energy solutions to meet the needs of modern communities.

About The Role

As part of the Customer Operations business unit, the Credit Strategy Leader supports and delivers strategic initiatives across credit, collections and process optimisation. The role manages the PowerCurve Collections platform, supports enhancements to credit risk capability across Residential, SME and C&I portfolios, and contributes to cost-out and operational improvement initiatives, leading a small team focused on accountability and capability growth.

Working closely with Technology, Finance, Regulatory and Compliance teams and external vendors, the role translates data and insights into effective credit and collections strategies — owning the controls and assurance framework for credit strategy activities and ensuring accurate, timely regulatory reporting to the AER and ESC.

This is a newly created permanent position, with 7 direct reports, based at Docklands with a hybrid working environment of 2-3 days in the office per week.

Key Responsibilities

• Manage the configuration and ongoing operation of the PowerCurve Collections system across assigned customer portfolios.
• Support credit risk strategy across Residential, SME and C&I portfolios, including segmentation, behavioural scoring and treatment optimisation.
• Identify and support initiatives that reduce cost-to-serve and improve process efficiency across defined operational areas.
• Own the controls and assurance framework for credit strategy activities, ensuring key risk and operational controls are documented, tested and operating effectively.
• Prepare and submit accurate, timely regulatory reporting to the AER and ESC, liaising with Legal, Regulatory Affairs, Finance and Compliance teams.
• Manage vendor relationships related to PowerCurve and collections activities, and lead and develop a team focused on accountability and customer empathy.

About You

• Demonstrated experience in credit risk, collections strategy, customer operations, analytics or a related operational leadership role.
• Strong analytical skills, with experience developing and optimising risk-based customer strategies.
• Experience managing operational systems, decision engines or collections platforms.
• Strong commercial acumen and understanding of the drivers of customer and business value.
• Capability to build strong relationships and work with multiple stakeholders across the business and vendors.
• Strong communication and stakeholder engagement capabilities.

Applications close Sunday 15 November 2026

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that’s when we’re at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here’s What You Can Look Forward To

• Employee discounts on electricity and gas, plus savings on major brands and products
• 20 weeks’ paid parental leave – completely gender-equal
• Energise Program – flexible working that’s team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes – tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self