Credit and Collections Officer

Stone Recruitment; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

WFH two days

Supportive manager

High-value accounts exposure

Credit skills growth

Job summary

Stone Recruitment is seeking an experienced Credit and Collections Officer for a 12-month contract in Ingleburn, NSW, with a view to permanency. You will manage a portfolio of large, complex customer accounts, focusing on claims, rebates, deductions and payment discrepancies while protecting cash flow.

Working closely with internal teams, you will investigate, resolve account queries, obtain PODs, and maintain strong relationships with customers.

Qualifications

• Experience in B2B credit, collections or accounts receivable.
• Confidence investigating complex claims and payment disputes.
• Strong communication with customers and internal stakeholders.
• Proactive, organised and comfortable working in a busy environment.

Responsibilities

• Manage collections and aged debt across allocated customer accounts
• Investigate claims, rebates, deductions and short payments
• Obtain PODs and supporting documents to resolve account queries
• Work with internal teams and customers to resolve account queries
• Protect cash flow while maintaining positive customer relationships

Skills

B2B credit experience

Investigating claims

Communication with customers

Organised and proactive

Job description

• Join an established business on a 12-month contract with a view to permanency
• Broad credit role with genuine investigation and problem-solving
• Work closely with internal teams and key customer accounts
• Ingleburn location with two work-from-home days each week

About the company

An established organisation is seeking an experienced Credit and Collections Officer to join its finance team. The business offers a fast-paced, professional environment with close collaboration across finance and operational teams.

About the role

Reporting to an experienced Credit Manager, you will manage a portfolio of large, complex customer accounts. The role goes beyond routine collections, with a strong focus on claims, rebates, deductions, payment discrepancies and investigations.

Duties

• Manage collections and aged debt across allocated customer accounts
• Investigate claims, rebates, deductions and short payments
• Obtain PODs and supporting documents to resolve account queries
• Work with internal teams and customers to resolve account queries
• Protect cash flow while maintaining positive customer relationships

Skills and experience

• Experience in B2B credit, collections or accounts receivable
• Confidence investigating complex claims and payment disputes
• Strong communication with customers and internal stakeholders
• Proactive, organised and comfortable working in a busy environment

Culture

You will join a capable, collaborative team led by a supportive manager who values initiative, clear communication and follow-through. This will suit someone who enjoys solving problems, taking ownership and contributing beyond routine collections.

• Work from home two days each week
• Supportive manager and established team
• Exposure to complex, high-value accounts
• Opportunity to broaden your skills within credit

Please note that this position is only open to applicants who are currently living in Australia and hold full, ongoing work rights. For this role, we are unable to consider candidates who require visa sponsorship or are not presently based in Australia.