Credit and Collections Analyst

Momentum Energy Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Wellness coach access

Recharge day

Employee Assistance Program

Gym membership discounts

Private health insurance

Job summary

Momentum Energy Pty Ltd is seeking a Credit and Collections Analyst to manage overdue debt for Commercial & Industrial portfolios and support Mass Market debt positions. You will lead collections initiatives, maintain stakeholder relationships, and drive process improvements across credit risk and collections.

The role emphasizes proactive collections, disputes resolution, and accurate account management within a flexible work environment that values inclusivity and work-life balance.

Qualifications

• Qualifications in a relevant discipline or solid experience in a credit risk management environment.
• Experience handling Commercial & Industrial accounts, SMBs and Residential accounts.
• Attention to detail and accuracy in calculating credit risk.
• Strong written and verbal communication skills.
• Negotiation and conflict resolution abilities.
• Problem solving, analytical skills.
• Plan, prioritize and meet deadlines in changing environments.
• Team player with adaptability and collaborative mindset.
• Proficient with Microsoft Office and Excel.

Responsibilities

• Build and maintain relationships with commercial and industrial customers, internal stakeholders, and business partners to support positive customer outcomes and effective debt recovery.
• Resolve customer enquiries, disputes, and payment issues in a professional and timely manner.
• Coordinate with Business Relationship Managers, Accounts Receivable, and the Senior Credit Risk Analyst to resolve outstanding debt matters.
• Manage outstanding debt balances within budgeted thresholds and ageing targets.
• Support the reduction of bad debt risk through proactive collections and portfolio management strategies.
• Investigate and resolve customer disputes, billing issues, and payment concerns to facilitate collection of outstanding balances.
• Administer overdue debt processes including phone calls, correspondence, payment arrangements and escalation activities.
• Perform account reconciliations and ensure the accuracy and integrity of customer account balances.

Skills

Credit risk management

Attention to detail

Written and verbal communication

Negotiation

Problem solving

Planning and prioritization

Team collaboration

Excel

Education

Bachelor's degree in a relevant discipline

Tools

Microsoft Office

Excel

Job description

Please be aware there have been some accounts impersonating us. Our communication will always be from a momentum.com.au or hydro.com.au email address. Contact us at [e-mail] if you need to verify anything.

Credit and Collections Analyst

We’re Momentum Energy – a power company owned by Hydro Tasmania, Australia’s largest generator of renewable energy. We’re on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we’re nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, please reach out to us about any adjustments or support you may require.

About the role:

The Credit and Collections Analyst is responsible for following up overdue debt in our Commercial & Industrial portfolio as well as assisting with our Mass Market portfolio by taking ownership of the overall debt position and meet proven aged debt targets. The role includes exploring ways to implementing process improvements in relation to Credit and Collections.

What it looks like:

• Build and maintain strong relationships with commercial and industrial customers, internal stakeholders, and business partners to support positive customer outcomes and effective debt recovery.
• Deliver customer-focused solutions by investigating and resolving customer enquiries, disputes, and payment issues in a professional and timely manner.
• Manage stakeholder relationships across the commercial and industrial portfolio, partnering with Business Relationship Managers, Accounts Receivable, and the Senior Credit Risk Analyst to resolve outstanding debt matters.

Manage outstanding debt balances within agreed budgeted thresholds and ageing targets.

Support the reduction of bad debt risk through proactive collections, dispute resolution, and portfolio management strategies.

Investigate and resolve customer disputes, billing issues, and payment concerns to facilitate collection of outstanding balances.

Administer overdue debt processes including phone calls, correspondence, payment arrangements and escalation activities.

Perform account reconciliations and ensure the accuracy and integrity of customer account balances.

About you and your experience:

• Qualifications in a relevant discipline and or solid experience in a credit risk management environment including managing Commercial & Industrial accounts, Small to Medium Businesses and Residential accounts.
• Attention to detail and accuracy in calculating credit risk
• Written and verbal communication skills including the ability to collate and clearly convey information to others.
• Communication and conflict resolution skills and the ability to negotiate mutually acceptable outcomes
• Problem solving, logical thinking and analytical skills
• Ability to plan and schedule priorities, manage strict deadlines and adapt to changing situations
• Ability to provide support and work as part of a team, in order to achieve results in an environment of change.
• The ability to manage lower value books and switch between different portfolios
• Intermediate Microsoft Office with a strong knowledge of Excel is essential

You’ll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia’s renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don’t meet all the requirements listed, we strongly encourage you to apply.

What if I have a disability?

We’re big on inclusion here, and we’re committed to improving opportunities for people with disability.

We recently published our Disability Inclusion Action Plan, which sets four goals:

• create more opportunities for people with disability to engage with us
• increase employment opportunities for people with disability
• change community attitudes towards people with disability, and
• create more inclusive systems and processes

Want to check the details? View our Disability Inclusion Action Plan 2020-2023 in PDF or Word format .

Planet

The future of energy is renewable, which is why it feels good to be owned by Australia’s largest renewable generator, Hydro Tasmania. With their support we’re working on ways to expand the kinds of renewable energy optionswe’re able to offer.

We sweat the small stuff, too – with separate bins for coffee grounds, compost and soft plastic. And if you ever forget your green bags, we’ve got some you can borrow.

Whether you're an up-at-five athlete or afternoon ambler you'll get access to wellness coach who can help you with things like ergonomics and nutrition.

You’ll get all the usual suspects too, like staff rewards programs and discounts on gym memberships and private health insurance.

Growth

The energy industry is competitive, and we’re pretty ambitious. So if you’re a go-getter with big ideas, we want to know you – especially if you want to see your ideas and contributions make a real difference.

And because we want the best people, we’re big on flexibility too. Which means accommodating your particular needs, differences and abilities (and being open to all the ways we can do that).

Balance

You spend a lot of time at work, but we know there’s plenty that goes on outside of it too. We offer an Employee Assistance Program so you can get support when things aren’t quite running smoothly, and a no-questions-askedrecharge day for when you just need to look out for you.

The team is always looking at where we can offer extra support to our people. More recently this has meant establishing a family and domestic violence support package, and providing ongoing super contributions during any unpaid parentalleave.