Course Coordinator - Community Services

Acknowledge Education; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Acknowledge Education in Darlinghurst, Sydney NSW is seeking an experienced Course Coordinator – Community Services to ensure quality and successful delivery of our Community Services programmes while supporting student success. Reporting to the Head of Department, you will influence curriculum quality, support academic staff, monitor course performance, and contribute to quality assurance and governance.

This role combines industry expertise with higher education experience to foster a positive

Qualifications

• AQF 9-level qualification in Community Work or related discipline.
• Minimum of three years of full-time industry experience in Community Services.
• Experience in higher education course coordination or program management.
• Knowledge of the Higher Education Standards Framework and TEQSA requirements.
• Current Paid/Employee Working with Children Check (WWCC).

Responsibilities

• Coordinate the delivery of the Bachelor of Community Services course.
• Provide guidance to academic staff to promote excellence in learning and teaching.
• Monitor student progress and contribute to initiatives improving retention and engagement.
• Support curriculum review and enhancement for course quality and relevance.
• Contribute to quality assurance, governance, and compliance processes.

Skills

Communication

Stakeholder engagement

Analytical

Organisational

Education

AQF 9+ in Community Work

Job description

Make a Lasting Impact Through Education

At Acknowledge Education, we believe education has the power to transform lives. As one of Australia's leading higher education providers, we're committed to delivering exceptional learning experiences that empower students to make meaningful contributions to their communities and workplaces.

Darlinghurst, Sydney NSW

Full-Time

We're seeking an experienced and passionate Course Coordinator – Community Services to join our Academic team. Reporting to the Head of Department, you will play a key role in ensuring the quality, relevance, and successful delivery of our Community Services programmes while supporting student success and academic excellence.

This is an opportunity to combine your industry expertise and higher education experience to influence curriculum quality, support academic staff, and contribute to the ongoing growth and success of our students.

Job Description

About the Role

As Course Coordinator, you'll work closely with academic staff and key stakeholders to ensure our Community Services courses remain engaging, industry-relevant, compliant, and focused on positive student outcomes.

You will contribute to curriculum enhancement, support teaching excellence, monitor course performance, and participate in quality assurance and academic governance activities. A key part of the role is fostering a positive learning environment that promotes academic integrity, student engagement, and continuous improvement.

In This Role, You Will

• Coordinate and support the successful delivery of Bachelor of Community Services course.
• Provide guidance and support to academic staff to promote excellence in learning and teaching.
• Monitor student progress and contribute to initiatives that improve retention, engagement, and success.
• Assess the teaching staff and map them to the relevant teaching unit(s).
• Support curriculum review and enhancement activities to ensure course quality and industry relevance.
• Contribute to academic quality assurance, governance, and compliance processes.
• Ensure all course delivery, assessment, and academic operations are conducted in compliance with relevant regulatory and accreditation requirements, including TEQSA standards and Community Work Australia professional standards, and support staff to maintain ongoing compliance.
• Build strong relationships with internal teams, students, and industry stakeholders.
• Analyse academic and course performance data to identify opportunities for improvement.

Qualifications

In this role, you will:

• Coordinate and support the successful delivery of Community Services courses.
• Provide guidance and support to academic staff to promote excellence in learning and teaching.
• Monitor student progress and contribute to initiatives that improve retention, engagement, and success.
• Support curriculum review and enhancement activities to ensure course quality and industry relevance.
• Contribute to academic quality assurance, governance, and compliance processes.
• Build strong relationships with internal teams, students, and industry stakeholders.
• Analyse academic and course performance data to identify opportunities for improvement.

About You

You are an experienced Community Services professional with a passion for education, student success, and academic quality. You enjoy working collaboratively, supporting others, and contributing to continuous improvement in a higher education environment.

Essential Requirements

• A qualification in Community Work, Social Welfare, Human Services, Social Work, or a closely related discipline.
• Qualifications in the discipline stated above at AQF 9 level or higher in the course being coordinated.
• A minimum of three years' relevant full-time industry experience within Community Services or associated sectors.
• Demonstrated experience in higher education course coordination, academic leadership, or program management.
• Strong understanding of higher education learning, teaching, and assessment practices.
• Knowledge of the Higher Education Standards Framework (Threshold Standards) and TEQSA requirements and The National Code 2018.
• Experience in curriculum development, assessment, course review, and quality assurance processes.
• Excellent communication, stakeholder engagement, analytical, and organisational skills.
• A current Paid/Employee Working with Children Check (WWCC).

Desirable

• Membership of a relevant professional association.
• Experience participating in accreditation, re-accreditation, or quality review activities.
• Experience leading academic projects, change initiatives, or continuous improvement activities.
• Demonstrated engagement in scholarly activity or professional practice.

Additional Information

Why Join Acknowledge Education?

At Acknowledge Education, you'll be part of a collaborative and diverse academic community committed to making a difference through education.

We Offer

• The opportunity to shape the future of Community Services education.
• A supportive and collaborative academic environment.
• Professional development and career growth opportunities.
• The chance to contribute to strategic academic and quality initiatives.
• A culture that values diversity, inclusion, and innovation.
• The opportunity to work with passionate educators and industry professionals.

Acknowledge Education is part of UP Education, a leading Australasian education provider.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.