Cosmetic Repair Lead - Set Quality Benchmarks & Coach Technicians

Carma; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Car discount

NRMA cover

Job summary

Carma is seeking a Cosmetic Repair Lead to set and uphold showroom-quality standards across wheels, touches, textures, upholstery, tint, headlights, and glass. You will mentor technicians, sign off competencies, and drive a safety-first, high-performance workshop culture in Sydney.

You will lead from the front on the most challenging cosmetic jobs, coach teams to meet ambitious turnaround targets, and protect the customer experience with meticulous workmanship.

Qualifications

• Extensive, hands-on cosmetic repair experience across multiple disciplines in a high-volume workshop.
• Proven track record of training and mentoring others; you know how to teach the craft and assess competency.
• Uncompromising quality, with the confidence to set benchmarks, decline subpar work, and uphold standards.
• Fantastic attention to detail paired with the ability to maintain pace and meet vehicle turnaround targets.
• Proactive, safety-first mindset with the authority to stop work and raise concerns immediately if unsafe.
• Clear communicator, reliable teammate, and natural problem-solver who takes pride in a supportive workshop culture.

Responsibilities

• Own Cosmetic Quality & Governance: Set, maintain, and uphold standardised work across all cosmetic disciplines, ensuring every vehicle meets the finish standard before release.
• Build & Sign Off Capability: Drive training pathways for technicians and assess competency before unsupervised work.
• Audit, Coach & Escalate: Routinely audit repairs, provide feedback to reduce rework, and inform seniors on quality metrics.
• Tackle the Toughest Repairs: Lead from the front on the tools for the most complex cosmetic jobs across disciplines.
• Drive Workshop Productivity: Confirm scope, log time accurately, and hit turnaround times without compromising finish.
• Embed a Safety-First Standard: Champion WHS and PPE standards in a pristine, organized workspace.
• Protect the Customer Experience: Treat every Carma car with care and respect, ensuring flawless finishes.

Skills

Cosmetic repair

Team training

Quality standards

Attention to detail

Safety mindset

Communication skills

Job description

Carma is seeking a Cosmetic Repair Lead to set and uphold showroom-quality standards across wheels, touches, textures, upholstery, tint, headlights, and glass. You will mentor technicians, sign off competencies, and drive a safety-first, high-performance workshop culture in Sydney.

You will lead from the front on the most challenging cosmetic jobs, coach teams to meet ambitious turnaround targets, and protect the customer experience with meticulous workmanship.