Cosmetic Repair Lead (Automotive)

Carma; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Car discount

NRMA cover

Job summary

Carma is seeking a Cosmetic Repair Lead to set and uphold showroom-quality standards across wheels, touches, textures, upholstery, tint, headlights, and glass. You will mentor technicians, sign off competencies, and drive a safety-first, high-performance workshop culture in Sydney.

You will lead from the front on the most challenging cosmetic jobs, coach teams to meet ambitious turnaround targets, and protect the customer experience with meticulous workmanship.

Qualifications

• Extensive, hands-on cosmetic repair experience across multiple disciplines in a high-volume workshop.
• Proven track record of training and mentoring others; you know how to teach the craft and assess competency.
• Uncompromising quality, with the confidence to set benchmarks, decline subpar work, and uphold standards.
• Fantastic attention to detail paired with the ability to maintain pace and meet vehicle turnaround targets.
• Proactive, safety-first mindset with the authority to stop work and raise concerns immediately if unsafe.
• Clear communicator, reliable teammate, and natural problem-solver who takes pride in a supportive workshop culture.

Responsibilities

• Own Cosmetic Quality & Governance: Set, maintain, and uphold standardised work across all cosmetic disciplines, ensuring every vehicle meets the finish standard before release.
• Build & Sign Off Capability: Drive training pathways for technicians and assess competency before unsupervised work.
• Audit, Coach & Escalate: Routinely audit repairs, provide feedback to reduce rework, and inform seniors on quality metrics.
• Tackle the Toughest Repairs: Lead from the front on the tools for the most complex cosmetic jobs across disciplines.
• Drive Workshop Productivity: Confirm scope, log time accurately, and hit turnaround times without compromising finish.
• Embed a Safety-First Standard: Champion WHS and PPE standards in a pristine, organized workspace.
• Protect the Customer Experience: Treat every Carma car with care and respect, ensuring flawless finishes.

Skills

Cosmetic repair

Team training

Quality standards

Attention to detail

Safety mindset

Communication skills

Job description

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

As a Cosmetic Repair Lead, you set the benchmark for craftsmanship across our entire cosmetic scope—from wheels and touch-ups to texture coat, upholstery, tint, headlights, interior polish, and glass. You define what "good" looks like and coach the team to hit that standard every single time.

What you’ll be doing:

• Own Cosmetic Quality & Governance: Set, maintain, and uphold Carma standardised work across all cosmetic disciplines, ensuring every vehicle strictly meets our finish standard before it is released.
• Build & Sign Off Capability: Drive the training pathway for every technician across each discipline, assessing and signing off competency before they work unsupervised—and making the call to decline sign-off if standards aren't met.
• Audit, Coach & Escalate: Routinely audit repairs against benchmarks, deliver feedback to eliminate rework, and keep the Senior Lead informed on quality metrics and training milestones.
• Tackle the Toughest Repairs: Lead from the front on the tools when required, stepping in across any discipline to execute the most complex, high-difficulty cosmetic jobs.
• Drive Workshop Productivity: Confirm job scope prior to kickoff, accurately log time against each vehicle, and leverage advanced techniques to hit set turnaround times without compromising finish.
• Embed a Safety-First Standard: Champion uncompromising WHS, PPE, and hazard reporting standards, actively supporting the broader production line and running a pristine, highly organized workspace.
• Protect the Customer Experience: Treat every Carma car with absolute care and respect, ensuring flawless, zero-compromise.

Success in this role is defined by a cosmetic function that consistently sets the benchmark for quality, upskills the team with confidence, and delivers showroom-standard finishes without compromise.

Okay, let’s talk about you:

• Extensive, hands-on cosmetic repair experience across multiple disciplines—such as wheel repairs, spray or touch-up, upholstery, tint, or glass—in a high-volume workshop environment.
• Proven track record of training and mentoring others; you know how to teach the craft, coach technicians effectively, and assess true competency.
• Uncompromising quality, with the confidence to set benchmarks, decline subpar work, and hold standards across areas even outside your primary trade.
• Fantastic attention to detail paired with the ability to maintain pace and meet set vehicle turnaround targets.
• Proactive, safety-first mindset with the authority and confidence to stop work and raise concerns immediately if something isn't safe.
• Clear communicator, reliable teammate, and natural problem-solver who takes pride in creating a supportive workshop culture.

What’s in it for you:

• We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover.
• Join our high-performing, forward-thinking team and help shake up car buying in Australia.
• Join a team that values quality as much as quantity - we believe in working hard, having fun and delivering an exceptional product.