Cosmetic Repair Lead

Carma; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Car discounts and parts

NRMA cover

Job summary

Carma in Sydney is seeking a Cosmetic Repair Lead to set quality benchmarks across wheels, touch-ups, texture coat, upholstery, tint, headlights, interior polish and glass. You will define what "good" looks like and coach the team to hit that standard consistently.

You’ll own cosmetic governance, build sign-off pathways for technicians, audit repairs, tackle the toughest jobs, drive workshop productivity, embed WHS standards and safeguard the customer experience.

Qualifications

• Hands-on cosmetic repair across multiple disciplines in a high-volume workshop.
• Experience in training and mentoring technicians.
• Ability to set benchmarks, decline subpar work and enforce standards.
• Strong attention to detail and pace in a fast-moving environment.

Responsibilities

• Own cosmetic quality & governance, ensuring vehicles meet finish standards before release.
• Build training pathways and sign-off competency for technicians.
• Audit repairs, provide feedback, and escalate quality metrics.
• Lead from the front on tough cosmetic repairs when needed.
• Drive workshop productivity with planned scopes and time logging.
• Uphold WHS and maintain a clean, organized workspace.
• Protect the customer experience with utmost care.

Skills

Cosmetic repair

Team coaching

Quality governance

Safety compliance

Job description

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre‑owned car dealership, we’re turning the car buying experience into a hassle‑free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in‑house, we’re powered by the best people and we’d love for you to come along for the ride.

As a Cosmetic Repair Lead, you set the benchmark for craftsmanship across our entire cosmetic scope—from wheels and touch‑ups to texture coat, upholstery, tint, headlights, interior polish, and glass. You define what "good" looks like and coach the team to hit that standard every single time.

What you’ll be doing:

• Own Cosmetic Quality & Governance: Set, maintain, and uphold Carma standardised work across all cosmetic disciplines, ensuring every vehicle strictly meets our finish standard before it is released.
• Build & Sign Off Capability: Drive the training pathway for every technician across each discipline, assessing and signing off competency before they work unsupervised—and making the call to decline sign‑off if standards aren't met.
• Audit, Coach & Escalate: Routinely audit repairs against benchmarks, deliver feedback to eliminate rework, and keep the Senior Lead informed on quality metrics and training milestones.
• Tackle the Toughest Repairs: Lead from the front on the tools when required, stepping in across any discipline to execute the most complex, high‑difficulty cosmetic jobs.
• Drive Workshop Productivity: Confirm job scope prior to kickoff, accurately log time against each vehicle, and leverage advanced techniques to hit set turnaround times without compromising finish.
• Embed a Safety‑First Standard: Champion uncompromising WHS, PPE, and hazard reporting standards, actively supporting the broader production line and running a pristine, highly organised workspace.
• Protect the Customer Experience: Treat every Carma car with absolute care and respect, ensuring flawless, zero‑compromise.

Success in this role is defined by a cosmetic function that consistently sets the benchmark for quality, upskills the team with confidence and delivers showroom‑standard finishes without compromise

Okay, let’s talk about you:

• Extensive, hands‑on cosmetic repair experience across multiple disciplines—such as wheel repairs, spray or touch‑up, upholstery, tint, or glass—in a high‑volume workshop environment.
• Proven track record of training and mentoring others; you know how to teach the craft, coach technicians effectively, and assess true competency.
• Uncompromising quality, with the confidence to set benchmarks, decline subpar work, and hold standards across areas even outside your primary trade.
• Fantastic attention to detail paired with the ability to maintain pace and meet set vehicle turnaround targets.
• Proactive, safety‑first mindset with the authority and confidence to stop work and raise concerns immediately if something isn’t safe.
• Clear communicator, reliable teammate, and natural problem‑solver who takes pride in creating a supportive workshop culture.

What’s in it for you?

• We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover.
• Join our high‑performing, forward‑thinking team and help shake up car buying in Australia.
• Join a team that values quality as much as quantity — we believe in working hard, having fun and delivering an exceptional product.

About Carma

Who we are

Carma was founded in 2021 with a bold vision to reinvent Australia’s pre‑owned car experience for the better. The idea attracted multi‑million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.