Coordinator - Instructor Capability

Country Fire Authority; Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

The Country Fire Authority (CFA) in Victoria is offering a newly created fixed-term role at the Burwood East HQ. You will coordinate volunteer instructors, streamline recruitment, onboarding, and professional development, and support stakeholder relationships across the organisation.

The role requires travel across the state and occasional evenings/weekends, with hybrid work options available. You will liaise with Learning & Development and various coordinators to ensure CFA-accredited training

Qualifications

• Experience coordinating volunteer recruitment processes and onboarding.
• Experience using Learning Management Systems to maintain records.
• Understanding compliance and regulatory environments.

Responsibilities

• Coordinate end-to-end recruitment activities and onboarding for volunteer instructors.
• Assess instructor capacity and report to Manager of Learning & Development.
• Upskill instructors and monitor ongoing professional development.
• Coordinate and support delivery of volunteer instructor events.
• Record activities in CFA LMS and maintain relationships with internal/external stakeholders.

Skills

Stakeholder management

Recruitment coordination

Onboarding

LMS proficiency

Organisational skills

Communication

Tools

Learning Management System (LMS)

Job description

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.To learn more about who we are and the work we do, visit our About Us page.About the RoleWe have an exciting newly created fixed term opportunity until 30 June 2027 at the Burwood East HQ. You will play a key role in the coordination of volunteer instructors as the main point of contact between the Learning & Development team and cohort of volunteer instructors delivering CFA-accredited training to volunteers.You will be responsible for streamlining recruitment processes, providing comprehensive onboarding, and promoting professional development to ensure the ongoing support and enhancement of volunteer instructors.In a typical day, you may be involved in:End-to-end coordination of recruitment activities and onboarding processes for volunteer instructorsAssessing volunteer instructor capacity within the region and reporting to the Manager of Learning & Development to improve engagementWorking closely with the Manager of Learning & Development to upskill the volunteer instructors and monitor their ongoing professional developmentCoordinating and supporting the delivery of volunteer instructor eventsAccurately record within the CFA's Learning Management System (LMS) providing additional support and trainingDeveloping and maintaining relationships with various internal and external stakeholders including Group Training Coordinators, Brigade Training Coordinators and Assistant Chief Fire Officers.This is a fixed-term full-time position until 30 June 2027 located at the Burwood East HQ.Please note: whilst this position is based at the Burwood East HQ, a valid drivers license is required, as travel is required across the state in addition to working occasional evenings and weekends.About YouYou are enthusiastic and relationship driven with strong organisational and customer service skills and the ability to pick up new systems and tools quickly.You will also demonstrate:The ability to manage and build relationships with a variety of stakeholders.Experience coordinating volunteer recruitment processes and/or an understanding of recruitment & onboarding processes.Managing multiple workflows and preparing high-quality correspondence and reports.Excellent problem-solving skills, including supporting users on a range of tools and processesExperience using Learning Management Systems to maintain accurate records.Understanding of compliance and regulatory environments.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Health Ready programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.Pre-employment ChecksOffers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.Applications close: 11:59pm 1 November 2026What to expect from our recruitment processCFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail] Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [e-mail]