Coordinator - Instructor Capability

CFA; Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Meaningful purpose

Work-life balance

Hybrid work options

Member discounts

Wellbeing programs

Assistance program

Job summary

The Country Fire Authority (CFA) in Victoria is seeking a fixed-term, full-time role at the Burwood East HQ to coordinate volunteer instructors, streamline recruitment, onboarding and professional development. You will work with CFA’s Learning & Development team to ensure high-quality training delivery and stakeholder engagement across the state.

This role requires travel across Victoria, occasional evenings and weekends, and a valid driver’s license.

Qualifications

• Ability to manage and build relationships with diverse stakeholders.
• Experience coordinating volunteer recruitment processes and onboarding.
• Managing multiple workflows and preparing high-quality correspondence and reports.
• Excellent problem-solving skills and supporting users on tools and processes.
• Experience using Learning Management Systems to maintain accurate records.
• Understanding of compliance and regulatory environments.

Responsibilities

• End-to-end coordination of recruitment activities and onboarding for volunteer instructors.
• Assess volunteer instructor capacity and report to the Manager of Learning & Development.
• Upskill volunteer instructors and monitor ongoing professional development.
• Coordinate and support delivery of volunteer instructor events.
• Record accurately in CFA LMS and provide training support.
• Develop and maintain stakeholder relationships across CFA units.

Skills

Stakeholder relations

Recruitment coordination

Onboarding processes

LMS familiarity

Compliance understanding

Tools

MS Office

Job description

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

We have an exciting newly created fixed term opportunity until 30 June 2027 at the Burwood East HQ. You will play a key role in the coordination of volunteer instructors as the main point of contact between the Learning & Development team and cohort of volunteer instructors delivering CFA-accredited training to volunteers.

You will be responsible for streamlining recruitment processes, providing comprehensive onboarding, and promoting professional development to ensure the ongoing support and enhancement of volunteer instructors.

In a typical day, you may be involved in:

• End-to-end coordination of recruitment activities and onboarding processes for volunteer instructors
• Assessing volunteer instructor capacity within the region and reporting to the Manager of Learning & Development to improve engagement
• Working closely with the Manager of Learning & Development to upskill the volunteer instructors and monitor their ongoing professional development
• Coordinating and supporting the delivery of volunteer instructor events
• Accurately record within the CFA's Learning Management System (LMS) providing additional support and training
• Developing and maintaining relationships with various internal and external stakeholders including Group Training Coordinators, Brigade Training Coordinators and Assistant Chief Fire Officers.

This is a fixed-term full-time position until 30 June 2027 located at the Burwood East HQ.

Please note: whilst this position is based at the Burwood East HQ, a valid drivers license is required, as travel is required across the state in addition to working occasional evenings and weekends.

About You

You are enthusiastic and relationship driven with strong organisational and customer service skills and the ability to pick up new systems and tools quickly.

You will also demonstrate:

• The ability to manage and build relationships with a variety of stakeholders.
• Experience coordinating volunteer recruitment processes and/or an understanding of recruitment & onboarding processes.
• Managing multiple workflows and preparing high-quality correspondence and reports.
• Excellent problem-solving skills, including supporting users on a range of tools and processes
• Experience using Learning Management Systems to maintain accurate records.
• Understanding of compliance and regulatory environments.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here . For access and correction of the information we have collected, contact [e-mail]