Service Delivery Lead Coordinator

Country Fire Authority; Melbourne; Hybride; AUD 124 000 - 152 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

12% superannuation

Résumé du poste

Country Fire Authority invites applications for a strategic workforce planning and policy support role, working with the Chief Officer and senior leaders to lead research, prepare high-quality reports, and coordinate workforce planning across Victoria's emergency services. You will manage confidential matters, provide governance oversight, and coordinate with government agencies and stakeholders.

The successful candidate will partner with senior leaders, deliver governance committees, and

Qualifications

• High level of political acumen and ability to think strategically while also being across the detail.
• Strong communications and interpersonal skills with ability to collaborate, lead through influence and prepare reports for Government Agencies/external publication.
• Extensive experience in managing complex problems with a broad range of stakeholders to find solutions.
• Extensive experience in providing strategic and operational advice to senior management.
• Excellent planning and organisational skills with ability to build and improve systems and processes.
• Strong analytical skills supporting problem solving and decision making.

Responsabilités

• Provide policy support and governance oversight on workforce, operational and organisational matters.
• Lead research and analysis; prepare high-quality reports, briefings and formal documentation.
• Provide secretariat support to senior forums and coordinate workforce planning activities.
• Act as trusted advisor managing sensitive matters with sound judgement and discretion.
• Collaborate with the Chief Officer, Deputy Chief Officers and stakeholders to support priorities and quality assurance.

Connaissances

Strategic thinking

Policy advisory

Governance oversight

Stakeholder engagement

Analytical skills

Report writing

Formation

Tertiary qualifications in business administration and/or project management

Description du poste

• Location | HQ Burwood East (hybrid)
• Full Time | Fixed Term (ends 28.3.2027)
• PTA 6 | $138,320 pa plus 12% superannuation

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day. Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on. We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve. To learn more about who we are and the work we do, visit our About Us page.

About the Role

This is an excellent opportunity to work alongside CFA's senior leaders, supporting the priorities of the Chief Officer and working closely with the Assistant Chief Fire Officer (Staff Officer) and the Assistant Chief Fire Officer (Secondments) on strategic workforce planning, leadership development, and initiatives for senior operational leaders. Working in a complex and high-profile environment, you will provide policy support and governance oversight on a range of workforce, operational and organisational matters. You will lead research and analysis, prepare high-quality reports, briefings and formal documentation, provide secretariat support to senior forums and coordinate workforce planning activities. As a trusted advisor, you will manage sensitive and confidential matters requiring sound judgement, professionalism and discretion. You will work closely with the Chief Officer, Deputy Chief Officers and key stakeholders to support organisational priorities, quality assurance activities and strategic projects. This is an opportunity to make a significant contribution to community safety across Victoria while working closely with senior leaders and key stakeholders.

About you

• High level of political acumen and ability to think strategically whilst also being across the detail.
• High level of communications and interpersonal skills with a demonstrated ability to collaborate, lead through influence and prepare reports for Government Agencies/external publication.
• Extensive experience in managing complex problems negotiating and collaborating with others on complex and sensitive matters with a broad range of stakeholders to find suitable solutions.
• Extensive experience in providing strategic and operational advice to senior management.
• Excellent planning and organisational skills, with skills and proficiency in building and improving systems, processes and quality assurance mechanisms.
• Strong analytical skills that support effective problem solving and decision making.
• Tertiary qualifications in business administration and/or project management or relevant discipline will be highly regarded.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 25 October 2026.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [emailprotected] The Country Fire Authority (CFA) values your privacy. We will use the information we provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014 . You can view our Privacy Statement here . For access and correction of the information we have collected, contact [emailprotected]