Coordinator Events Faciliation

City of Gold Coast; Gold Coast City; Hybrid; AUD 95,000 - 120,000; Full time

Benefits offered by this job

9-day fortnight

Hybrid work

Personal development courses

Fitness Passport access

Counselling sessions

Nutritionist/financial advice session

Job summary

The City of Gold Coast is seeking a Coordinator Events Facilitation to lead the events facilitation and approvals function, delivering efficient, consistent and business-friendly outcomes. You will coach a high-performing team and provide expert advice across Council for clear event pathways.

You will oversee end-to-end event approvals, manage risk, and drive improvements in customer experience while collaborating with internal and external partners to shape City-wide event delivery and

Qualifications

• Significant experience in event management.
• Experience leading teams and building a positive, solutions-focused culture.
• Strong stakeholder engagement and collaboration with internal and external partners.
• Strong judgement in applying risk, governance and compliance requirements practically.

Responsibilities

• Lead the event facilitation and approvals function to deliver efficient, consistent and business-friendly outcomes.
• Coach and develop a high-performing team focused on responsiveness and customer outcomes.
• Provide expert advice across Council to support clear event pathways and governance.
• Oversee end-to-end event approvals with timely, coordinated assessment.
• Monitor performance and drive improvements in efficiency, responsiveness and service quality.
• Collaborate with internal and external partners to support coordinated planning and event delivery.
• Establish systems and service standards to streamline processes and reduce barriers.
• Provide strategic oversight of risk and compliance to ensure safe event delivery.
• Drive continuous improvement to simplify processes and enhance the customer experience.
• Exercise delegated authority to make timely, risk-based decisions within policy.

Skills

Event management

Team leadership

Stakeholder engagement

Risk governance

Communication

Process improvement

Job description

• Position Brief - Coordinator Events Facilitation

About the team

Located within the City Activation branch, the Events Team helps bring the Gold Coast to life by enabling safe, well-coordinated and successful events across the city. The team works across Council and with event organisers, industry partners and community stakeholders to support practical event pathways, strong governance and positive customer outcomes.

This is an opportunity to shape how events happen across one of Australia's leading events destinations. You'll influence city-wide approaches to event facilitation, lead a highly capable team and play a key role in improving how Council supports event organisers and the community. If you're passionate about balancing customer outcomes with good governance and practical risk management, this role offers the chance to make a lasting impact. The role works with significant autonomy under the broad direction of the Manager Events, providing expert advice across Council to support whole-of-city event outcomes.

What you’ll be responsible for

• Leading and managing the event facilitation and approvals function to deliver efficient, consistent and business-friendly outcomes.
• Leading, coaching and developing a high-performing team focused on responsiveness, customer outcomes and practical solutions.
• Providing expert advice across Council to support clear and consistent event pathways.
• Overseeing end-to-end event approvals, including timely, coordinated and outcome-focused assessment.
• Monitoring performance and driving improvements in efficiency, responsiveness and service quality.
• Working across Council and with external stakeholders to support coordinated planning and facilitation of events.
• Establishing and maintaining fit-for-purpose systems, frameworks and service standards that streamline processes and reduce barriers.
• Providing strategic oversight of risk and compliance, applying a balanced and practical approach to support safe event delivery.
• Driving continuous improvement to simplify processes, remove duplication and enhance the customer experience.
• Exercising delegated authority to make timely, risk-based decisions that support event outcomes while complying with relevant policies and regulations.

We’re looking for people who have:

• Significant experience in event management or a related field.
• Demonstrated experience leading teams, building capability and creating a positive, solutions-focused culture.
• Strong stakeholder engagement skills, including the ability to consult, influence and work constructively with internal and external partners.
• Strong judgement in applying risk, governance and compliance requirements in a practical and outcome-focused way.
• Excellent written and verbal communication skills, including the ability to explain complex issues clearly and persuasively.
• An improvement mindset, with the ability to streamline processes, reduce duplication and improve service quality.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

Closing Date Sunday 11th October 2026/11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.