Contracts & Project Administration Team Leader

Aruma; Newcastle City Council; On-site; AUD 110,000 - 145,000; Full time

Benefits offered by this job

Competitive Salary Package

Salary Packaging options

Continuous Learning Opportunities

Supportive team environment

Fitness Passport

Employee Assistance Program

Job summary

Aruma is seeking a Contract and Project Administration Team Leader to guide a team of Contract Administrators in delivering high-quality contract and project administration services within our Facilities Management business.

Reporting to the Commercial Manager, you will lead day-to-day operations, coordinate customer requests and project activities, and ensure compliance with contractual obligations while fostering an inclusive, high-performing team culture.

Qualifications

• Relevant qualification in Business Administration, Project Administration, Contract Administration, Facilities Management, Leadership, or related discipline, or equivalent demonstrated experience.
• Experience in contract administration, commercial administration, facilities management, or a similar service delivery environment.
• Strong capability using business systems and customer reporting tools.

Responsibilities

• Oversee day-to-day operations and development of the Contract Administration team.
• Coordinate customer requests, contract obligations, project activities and ad hoc works.
• Ensure exceptional customer service and commercially sustainable outcomes.

Skills

Facilities Management

Contract Administration

Leadership

Stakeholder Management

Process Improvement

Education

Business Administration

Tools

Urbanise

Excel

Job description

Contracts & Project Administration Team Leader

At Aruma, we believe in creating a world where people with disability are valued citizens who contribute to their communities and achieve their goals. We are seeking an experienced and motivated Contract and Project Administration Team Leader to join our team and play a key role in delivering high-quality contract and project administration services within our Facilities Management business.

Reporting to the Commercial Manager, you will lead a team of Contract Administrators, ensuring customer and contractual requirements are delivered efficiently, accurately, and in line with business objectives. This is an exciting opportunity for a collaborative leader who thrives in a fast-paced environment and is passionate about driving operational excellence while supporting inclusive employment opportunities.

About the Role

As the Contract and Project Administration Team Leader, you will oversee the day-to-day operations, performance, and development of the Contract Administration team. You will be responsible for coordinating customer requests, contract obligations, project activities, and ad hoc works while ensuring exceptional customer service and commercially sustainable outcomes.

Working closely with the Commercial Manager, General Manager, operational teams, and support functions, you will ensure all administrative and project activities are delivered in accordance with contractual obligations, business processes, and compliance requirements.

A key aspect of this role is fostering a positive and high-performing team culture, supporting the recruitment, development, and retention of employees, including people with disability, within targeted administration roles.

What Will Make You Successful? Skills & Experience

• Experience within Facilities Management, maintenance services, or contract-based service delivery environments.
• Proven experience balancing customer expectations, operational priorities, and commercial outcomes.
• Strong leadership skills with experience developing high-performing and inclusive teams.
• Demonstrated ability to identify process improvement opportunities and implement practical solutions.
• Strong commercial awareness and understanding of contract performance measures, customer obligations, and service delivery standards.
• Excellent organisational, communication, and stakeholder management skills.

Essential Qualifications & Experience

• Relevant qualification in Business Administration, Project Administration, Contract Administration, Facilities Management, Leadership, or a related discipline, or equivalent demonstrated experience.
• Experience in contract administration, commercial administration, facilities management, or a similar service delivery environment.
• Demonstrated experience coordinating workloads, customer requests, work orders, or service delivery activities.
• Previous experience leading, supervising, or coordinating a team within an operational or customer-focused environment.
• Experience maintaining records, producing reports, and supporting operational or commercial processes.
• Strong capability using business systems and customer reporting tools.
• Knowledge of Facilities Management systems and software, including Urbanise.
• Intermediate to advanced Microsoft Excel skills.
• Experience preparing quotations, costings, contract variations, or tender submissions.

Why Join Aruma?

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a laptop.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.

About us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Our Commitment

At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.

Our Recruitment Approach

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.