Contract Support Coordinator

Bupa; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Bupa’s Health Services unit, including BMVS, seeks a Contract Support Coordinator in Melbourne to coordinate governance, reporting and essential administrative tasks. You will partner with operations, quality and finance to ensure timely, accurate contract deliverables and maintain auditable records in a dynamic healthcare environment.

The role focuses on monitoring correspondence from Home Affairs, coordinating meetings, dashboards and monthly/quarterly reporting cycles, while driving process

Qualifications

• Experience in an administration, business support, executive support, project administration or similar role.
• Outstanding organisational and time management skills with the ability to manage multiple tasks, deadlines and competing priorities.
• Strong attention to detail and a commitment to maintaining accurate, high-quality records and documentation.
• Strong written and verbal communication skills.
• Ability to work independently, use initiative and proactively follow up outstanding activities.
• Strong interpersonal skills and the ability to build effective working relationships across a broad stakeholder group.
• Experience working in healthcare, government, professional services or another regulated environment.
• Exposure to contract administration, governance, reporting or compliance activities would be beneficial.
• Experience coordinating reporting, meetings, stakeholder communications or business support activities.

Responsibilities

• Coordinate day-to-day administrative activities associated with the BMVS contract.
• Monitor and manage incoming correspondence from Home Affairs, ensuring enquiries, requests and actions are appropriately recorded, allocated and tracked to completion.
• Maintain accurate and auditable contract records, registers, action logs, governance documentation and document repositories.
• Support the administration of contract deliverables, reporting schedules, variations, change requests and contractual documentation.
• Coordinate meeting logistics and provide administrative support for governance forums, including agendas, meeting packs, minutes and action tracking.
• Maintain contract dashboards, trackers and reporting tools to support visibility of contractual obligations and deliverables.
• Coordinate the collection and consolidation of information required for monthly, quarterly, annual and ad hoc reporting obligations.
• Liaise with operational, quality, finance and other business teams to ensure reporting inputs are received accurately and on time.
• Support the preparation, review and submission of reports provided to Home Affairs and internal stakeholders.
• Assist with reporting relating to operational performance, customer complaints, incidents, quality outcomes and other contractual measures.
• Support annual reporting processes, including the BMVS Annual Report
• Identify opportunities to improve reporting processes, accuracy and efficiency.

Skills

Administration experience

Organisational skills

Time management

Attention to detail

Written and verbal communication

Stakeholder management

Healthcare/government exposure

Contract administration / governance /

Education

Tertiary qualification in Business/Administration/Health/Commerce/Public Policy or related field

Job description

About the Role:

Bupa’s Health Services business unit brings to life Bupa's purpose of helping people live longer, healthier, happier lives. Through a diverse portfolio of healthcare businesses including Optical, Hearing, Dental, Mindplace, Bupa Medical, ADF Health Services and Bupa Medical Visa Services (BMVS), Health Services delivers care and support to millions of customers across Australia.

As part of this portfolio, BMVS delivers visa and migration medical services on behalf of the Department of Home Affairs. Through a network of Bupa-operated medical centres and accredited partner clinics across Australia, BMVS provides immigration medical examinations and related services to more than 500,000 visa applicants annually, supporting Australia's migration program.

The Contract Support Coordinator plays a key role in supporting the effective management and successful delivery of the BMVS contract. Working closely with operational, commercial and leadership teams, the role coordinates contract reporting, governance activities, stakeholder engagement and administrative processes to ensure contractual obligations are met and service outcomes are delivered to a high standard. As a central point of coordination across the business, the role drives accountability and contributes to the successful delivery of contract objectives.

This is an excellent opportunity for a highly organised and proactive detail-focused administration or coordination professional who takes pride in keeping things running smoothly and is looking to further develop their skills within a dynamic and rewarding environment.

Responsibilities include:

• Coordinate day-to-day administrative activities associated with the BMVS contract.
• Monitor and manage incoming correspondence from Home Affairs, ensuring enquiries, requests and actions are appropriately recorded, allocated and tracked to completion.
• Maintain accurate and auditable contract records, registers, action logs, governance documentation and document repositories.
• Support the administration of contract deliverables, reporting schedules, variations, change requests and contractual documentation.
• Coordinate meeting logistics and provide administrative support for governance forums, including agendas, meeting packs, minutes and action tracking.
• Maintain contract dashboards, trackers and reporting tools to support visibility of contractual obligations and deliverables.
• Coordinate the collection and consolidation of information required for monthly, quarterly, annual and ad hoc reporting obligations.
• Liaise with operational, quality, finance and other business teams to ensure reporting inputs are received accurately and on time.
• Support the preparation, review and submission of reports provided to Home Affairs and internal stakeholders.
• Assist with reporting relating to operational performance, customer complaints, incidents, quality outcomes and other contractual measures.
• Support annual reporting processes, including the BMVS Annual Report
• Identify opportunities to improve reporting processes, accuracy and efficiency.

What you’ll need to make it possible:

• Experience in an administration, business support, executive support, project administration or similar role.
• Outstanding organisational and time management skills with the ability to manage multiple tasks, deadlines and competing priorities.
• Strong attention to detail and a commitment to maintaining accurate, high-quality records and documentation.
• Strong written and verbal communication skills.
• Ability to work independently, use initiative and proactively follow up outstanding activities.
• Strong interpersonal skills and the ability to build effective working relationships across a broad stakeholder group.
• Experience working in healthcare, government, professional services or another regulated environment.
• Exposure to contract administration, governance, reporting or compliance activities would be beneficial.
• Tertiary qualification, or working towards a qualification, in Business, Administration, Health, Commerce, Public Policy or a related field.
• Experience coordinating reporting, meetings, stakeholder communications or business support activities.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.