Senior Contract & Governance Coordinator

Bupa Australia; Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Job summary

Bupa Health Services is seeking a Contract Support Coordinator to help manage the BMVS contract, ensuring timely governance, reporting and stakeholder engagement. You will coordinate daily admin, maintain records and drive improvements across contract deliverables.

Based in Melbourne, this full-time role offers exposure to regulatory reporting, governance forums and cross-functional collaboration within a dynamic healthcare environment.

Qualifications

• Experience in a contract administration, coordinator, project or commercial support role.
• Strong organisational and time management skills with the ability to manage multiple tasks and competing priorities.
• Strong written and verbal communication skills.
• Ability to build effective working relationships across a broad stakeholder group.
• Experience in healthcare, government, professional services or another regulated environment.
• Exposure to contract administration, governance, reporting or compliance activities.
• Experience coordinating reporting, meetings, stakeholder communications or business support activities.

Responsibilities

• Coordinate day-to-day administrative activities associated with the BMVS contract.
• Monitor and manage incoming correspondence from Home Affairs, ensuring enquiries, requests and actions are appropriately recorded, allocated and tracked to completion.
• Maintain accurate and auditable contract records, registers, action logs, governance documentation and document repositories.
• Support the administration of contract deliverables, reporting schedules, variations, change requests and contractual documentation.
• Coordinate meeting logistics and provide administrative support for governance forums, including agendas, meeting packs, minutes and action tracking.
• Maintain contract dashboards, trackers and reporting tools to support visibility of contractual obligations and deliverables.
• Coordinate the collection and consolidation of information required for monthly, quarterly, annual and ad hoc reporting obligations.
• Liaise with operational, quality, finance and other business teams to ensure reporting inputs are received accurately and on time.
• Support the preparation, review and submission of reports provided to Home Affairs and internal stakeholders.
• Assist with reporting relating to operational performance, customer complaints, incidents, quality outcomes and other contractual measures.
• Support annual reporting processes, including the BMVS Annual Report
• Identify opportunities to improve reporting processes, accuracy and efficiency.

Skills

Contract administration

Stakeholder management

Time management

Communication

Relationship building

Education

Tertiary qualification in Business/Administration/Health/Commerce/Public Policy

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

About the Role:

Bupa’s Health Services business unit brings to life Bupa's purpose of helping people live longer, healthier, happier lives. Through a diverse portfolio of healthcare businesses including Optical, Hearing, Dental, Mindplace, Bupa Medical, ADF Health Services and Bupa Medical Visa Services (BMVS), Health Services delivers care and support to millions of customers across Australia.

As part of this portfolio, BMVS delivers visa and migration medical services on behalf of the Department of Home Affairs. Through a network of Bupa-operated medical centres and accredited partner clinics across Australia, BMVS provides immigration medical examinations and related services to more than 500,000 visa applicants annually, supporting Australia's migration program.

The Contract Support Coordinator plays a key role in supporting the effective management and successful delivery of the BMVS contract. Working closely with operational, commercial and leadership teams, the role coordinates contract reporting, governance activities, stakeholder engagement and administrative processes to ensure contractual obligations are met and service outcomes are delivered to a high standard. As a central point of coordination across the business, the role drives accountability and contributes to the successful delivery of contract objectives.

This is an excellent opportunity for a highly organised and proactive professional to develop their expertise in contract, commercial and stakeholder management within a dynamic and rewarding environment.

Responsibilities include:

• Coordinate day-to-day administrative activities associated with the BMVS contract.
• Monitor and manage incoming correspondence from Home Affairs, ensuring enquiries, requests and actions are appropriately recorded, allocated and tracked to completion.
• Maintain accurate and auditable contract records, registers, action logs, governance documentation and document repositories.
• Support the administration of contract deliverables, reporting schedules, variations, change requests and contractual documentation.
• Coordinate meeting logistics and provide administrative support for governance forums, including agendas, meeting packs, minutes and action tracking.
• Maintain contract dashboards, trackers and reporting tools to support visibility of contractual obligations and deliverables.
• Coordinate the collection and consolidation of information required for monthly, quarterly, annual and ad hoc reporting obligations.
• Liaise with operational, quality, finance and other business teams to ensure reporting inputs are received accurately and on time.
• Support the preparation, review and submission of reports provided to Home Affairs and internal stakeholders.
• Assist with reporting relating to operational performance, customer complaints, incidents, quality outcomes and other contractual measures.
• Support annual reporting processes, including the BMVS Annual Report
• Identify opportunities to improve reporting processes, accuracy and efficiency.

What you’ll need to make it possible:

• Experience in a contract administration, coordinator, project or commercial support role.
• Strong organisational and time management skills with the ability to manage multiple tasks and competing priorities.
• Strong written and verbal communication skills.
• Ability to build effective working relationships across a broad stakeholder group.
• Experience in healthcare, government, professional services or another regulated environment.
• Exposure to contract administration, governance, reporting or compliance activities.
• Tertiary qualification, or working towards a qualification, in Business, Administration, Health, Commerce, Public Policy or a related field.
• Experience coordinating reporting, meetings, stakeholder communications or business support activities.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.