BMVS Governance Lead Melbourne, Victoria

Bupa; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Bupa is seeking a BMVS Governance Lead in Melbourne, Victoria. You will strengthen clinical and operational governance across BMVS, ensuring compliance with contractual and regulatory obligations while translating data into practical improvements.

You will work with clinical, operational, risk and leadership teams to drive continuous improvement, strengthen governance practices and enhance customer outcomes across BMVS and related stakeholder groups.

Qualifications

• Significant experience in a first line of defence role, preferably in a customer-facing business.
• Experience in assurance within a highly regulated industry.
• Tertiary qualifications in Risk Management, Business, Nursing or Allied Health.
• Strong expertise in incident and complaint management, including investigation and remediation.
• Experience working within a matrix organisation and government contracting environment.
• Proven ability to build relationships and influence senior stakeholders across different areas of a business.
• Strong analytical and problem-solving skills with the ability to identify trends, risks and opportunities for improvement.
• Excellent written and verbal communication skills with an ability to simplify complex information.
• Strong organisational skills with the ability to manage competing priorities while maintaining an outcomes-focused approach.

Responsibilities

• Lead and oversee end-to-end incident and complaint management, from investigation to remediation and closure.
• Maintain oversight of corrective actions from audits, incidents, complaints, and regulatory reviews.
• Lead and support risk and compliance assessments to strengthen BMVS control environment.
• Coordinate contractual and departmental plans, ensuring currency and compliance.
• Coordinate governance data and deliver quarterly governance reporting across BMVS units, APAC and Board.
• Support internal and external audit requirements, including coordination and reporting.
• Identify emerging risks and opportunities for continuous improvement using data and insights.
• Provide governance oversight across BMVS Communities of Practice and chair key forums.

Education

Risk Management

Business

Nursing

Allied Health

Job description

BMVS Governance Lead Melbourne, Victoria

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

Are you an experienced governance, risk and assurance professional who thrives in a highly regulated environment? This is an opportunity to take the lead on key clinical and operational governance activities across Bupa Medical Visa Services (BMVS), using data, insights, and strong stakeholder relationships to drive continuous improvement and positive customer outcomes.

The purpose of this job

As the BMVS Governance Lead, you’ll play a key role in strengthening clinical and operational governance across BMVS, ensuring we continue to meet our contractual, regulatory and compliance obligations.

Working closely with clinical and operational teams, risk and assurance teams and external stakeholders, you’ll connect governance activities across the business and turn data and insights into meaningful improvements.

In this role, you will:

• Lead and support end-to-end incident and complaint management, from investigation and risk assessment through to remediation and closure.
• Maintain oversight of corrective actions arising from audits, incidents, complaints and regulatory reviews, ensuring high-risk or overdue actions are appropriately escalated.
• Lead and support clinical and operational risk and compliance assessments, helping strengthen the control environment across BMVS.
• Coordinate key contractual and departmental plans, ensuring they remain current, compliant, and aligned with agreed review cycles.
• Coordinate clinical governance data and lead the delivery of quarterly governance reporting across Business Unit, APAC and Board reporting.
• Support internal and external audit requirements, including coordination, stakeholder liaison, reporting and tracking of outcomes.
• Identify emerging risks, systemic issues and opportunities for continuous improvement using data and insights.
• Provide governance oversight across BMVS Communities of Practice and chair key forums as required.
• Lead SharePoint governance, supporting consistent document management, access controls, version control, and governance standards.
• Work collaboratively across BMVS and Customer Experience teams to identify opportunities to improve the customer experience based on incident and complaint insights.

What you’ll need to make it possible

You’ll bring strong governance, risk and assurance experience, along with the ability to simplify complex issues, influence stakeholders and deliver practical outcomes.

Ideally, you will have:

• Significant experience working in a first line of defence role, preferably within a customer-facing business.
• Experience in assurance within a highly regulated industry.
• Tertiary qualifications in Risk Management, Business, Nursing, Allied Health or a related discipline.
• Strong expertise in incident and complaint management, including investigation, remediation and continuous improvement.
• Experience working within a matrix organisation and government contracting environment.
• Proven ability to build relationships and influence senior stakeholders across different areas of a business.
• Strong analytical and problem-solving skills with the ability to identify trends, risks and opportunities for improvement.
• Excellent written and verbal communication skills with an ability to simplify complex information.
• Strong organisational skills and the ability to manage competing priorities while maintaining an outcomes-focused approach.

Why you’ll love it

This is an opportunity to take ownership of a broad and influential governance portfolio where your work will have a genuine impact across BMVS.

You’ll work closely with clinical, operational, risk and leadership teams, giving you the opportunity to build strong partnerships across the business while helping shape how governance, risk, assurance and continuous improvement are delivered.

You’ll also have the opportunity to use your expertise to drive meaningful improvements, strengthen governance practices and support positive outcomes for our customers.

Most importantly, you’ll be part of a purpose-led organisation where doing the right thing for our customers and continuing to improve how we work are at the heart of what we do.

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

We've evolved from being simply a health insurer to what we call a 'health and care' company. This involves providing more wide-ranging services to benefit people's health and wellbeing, wherever they are in life. If you've got the belief, the drive and the talent, come and join us.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.