Contract Manager

Serco; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements and travel

Supportive leadership and teams

Employee networks promoting diversity

Wellbeing and safety programs

Long-term, government-backed projects

Veteran's choice employer

Job summary

Serco is seeking a Contract Manager – Defence Marine Support Services (DMSS) to lead the operational delivery of a complex live defence contract with the Royal Australian Navy. Based at Garden Island, Sydney, you will drive performance, governance and customer outcomes across the contract.

You will manage KPIs, budgets and multidisciplinary teams, while collaborating with Defence customers and internal functions to ensure safety, regulatory compliance and continuous improvement in service

Qualifications

• Demonstrated ability to lead the operational delivery of a complex services contract, business unit or large-scale operation.
• Strong operational leadership with accountability for people, performance and customer outcomes.
• Experience managing against contractual KPIs, service levels and performance requirements.
• Commercial and financial acumen, including budget, cost performance and/or P&L experience.
• Proven ability to build trusted relationships with senior customers and stakeholders.
• Experience leading multidisciplinary teams in complex, regulated environments.
• Understanding governance, risk, compliance and operational performance.
• Ability to balance strategic priorities with day-to-day service delivery.
• Defence/maritime/government services or similar complex service delivery experience highly regarded.
• Collaborative, solutions-focused leadership style.

Responsibilities

• Leading the day-to-day operational delivery and overall performance of the DMSS contract.
• Taking accountability for service delivery, contract KPIs, financial performance and customer outcomes.
• Providing leadership and direction to operational teams across the contract.
• Building trusted relationships with Defence customers and key stakeholders.
• Ensuring services meet contractual, regulatory, safety, quality and governance requirements.
• Monitoring operational and financial performance and taking action where required.
• Managing workforce requirements, priorities and resources to support effective service delivery.
• Identifying and managing operational, contractual and commercial risks.
• Driving continuous improvement and identifying opportunities to improve service performance.
• Working collaboratively with Finance, HR, Safety, Quality and Commercial teams.

Skills

Contract management

Operational leadership

Budget management

KPI management

Stakeholder management

Governance & compliance

Risk management

Defence sector experience

People leadership

Job description

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Flexible work arrangements and travel opportunities
• Supportive leadership and collaborative teams
• Employee networks that celebrate diversity and inclusion
• Access to wellbeing and safety support programs
• Long-term, secure government-backed projects
• Join a recognised veteran's choice employer

Make an impact at Serco

As Contract Manager – Defence Marine Support Services (DMSS), you will lead the operational delivery and performance of a complex, live Defence services contract supporting Royal Australian Navy operations.

This is an operational leadership role where you will be accountable for ensuring services are delivered safely, effectively and in line with contractual requirements, while leading teams, managing performance, maintaining strong customer relationships and driving continuous improvement across the contract.

Based at Garden Island in Sydney, you will work closely with Defence customers, operational leaders and internal teams to ensure the contract consistently delivers against its operational, financial and performance commitments.

As a Contract Manager (DMSS) in the Defence team, you’ll make a positive impact by:

• Leading the day-to-day operational delivery and overall performance of the DMSS contract
• Taking accountability for service delivery, contract KPIs, financial performance and customer outcomes
• Providing leadership and direction to operational teams across the contract
• Building trusted relationships with Defence customers and key stakeholders
• Ensuring services meet contractual, regulatory, safety, quality and governance requirements
• Monitoring operational and financial performance and taking action where required
• Managing workforce requirements, priorities and resources to support effective service delivery
• Identifying and managing operational, contractual and commercial risks
• Driving continuous improvement and identifying opportunities to improve service performance
• Working collaboratively with internal functional teams including Finance, HR, Safety, Quality and Commercial

Serco is a place for you

You could be a great fit if you have:

• Demonstrated experience leading the operational delivery of a complex services contract, business unit or large-scale operation
• Strong operational leadership experience with accountability for people, performance and customer outcomes
• Experience managing against contractual KPIs, service levels and performance requirements
• Commercial and financial acumen, including experience managing budgets, cost performance and/or P&L
• Proven ability to build trusted relationships with senior customers and stakeholders
• Experience leading multidisciplinary teams in complex, regulated or high-accountability environments
• Strong understanding of governance, risk, compliance and operational performance
• The ability to balance strategic priorities with the practical realities of day-to-day service delivery
• Defence, maritime, government services, facilities, transport, logistics, engineering or other complex service delivery experience would be highly regarded
• A collaborative, solutions-focused leadership style

Please note:

• This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.
• You must be an Australian Citizen to obtain Defence Security Clearance - AGSVA Baseline Clearance

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.