People & Capability Business Partner

Serco; Melbourne; Hybrid; AUD 110,000 - 165,000; Full time

Job summary

Serco in Australia is seeking a seasoned People & Capability Business Partner to partner with leaders across a diverse, evolving operational environment, delivering strategic and hands-on people support. You will build leadership capability, support employee experience, drive people initiatives and contribute to continuous improvement within a collaborative matrix structure.

This role is 1 day a week in Dandenong, 1 day a week in Melbourne CBD and 3 days work from home, offering flexibility

Qualifications

• Extensive HR Business Partnering experience within complex, operational environments.
• Strong employee relations experience and confidence supporting a range of workplace matters.
• Demonstrated ability to coach, influence and build capability in leaders at all levels.
• Experience working collaboratively across a matrix or multi-stakeholder environment.
• A warm, approachable and team-focused working style with strong relationship-building skills.
• A continuous improvement mindset with experience delivering people projects and initiatives.

Responsibilities

• Partner with leaders to build capability, confidence and inclusive people leadership practices.
• Coach managers through employee relations matters, grievances and performance conversations.
• Support people initiatives, projects and organisational change activities.
• Analyse workforce trends and people insights to identify opportunities for improvement.
• Collaborate with stakeholders across the business to deliver thoughtful, integrated people solutions.
• Drive continuous improvement initiatives that enhance employee experience and business outcomes.

Skills

HRBP experience

Employee relations

Coaching & influencing

Matrix/multi-stakeholder

Relationship building

Continuous improvement

Job description

Curious minds. Industry experts. Change makers.

If you're a People & Culture or Human Resources professional who’s always asking, “How can we do this better?”, we want to hear from you. We’re looking for a respected subject matter expert who can see the bigger picture while bringing the depth of knowledge to challenge convention and improve the way we work. You’ll bring credibility, influence and a people-focused perspective to shape processes, strengthen practices and drive meaningful outcomes across this important contract. This is an opportunity to turn complexity into opportunity, collaborate with passionate people and create smarter, more effective ways of working.

Make an impact at Serco

We're looking for an experienced People & Capability Business Partner to join our team. You'll partner with leaders across a diverse and evolving operational environment, providing strategic and hands‑on people support. You'll play an important role in building leadership capability, supporting positive employee experiences, driving people initiatives and contributing to continuous improvement. Working within a collaborative matrix structure, you'll bring a thoughtful and practical approach to balancing business, contract and client priorities while helping leaders create positive, inclusive and high‑performing teams.

This role is 1 day a week in Dandenong, 1 day a week in Melbourne CBD and 3 days work from home.

As a People & Capability Business Partner in the People & Capability team, you'll make a positive impact by:

• Partnering with leaders to build capability, confidence and inclusive people leadership practices
• Coaching managers through employee relations matters, grievances and performance conversations
• Supporting people initiatives, projects and organisational change activities
• Analysing workforce trends and people insights to identify opportunities for improvement
• Collaborating with stakeholders across the business to deliver thoughtful, integrated people solutions
• Driving continuous improvement initiatives that enhance employee experience and business outcomes

Serco is a place for you

You could be a great fit if you have:

• Extensive HR Business Partnering experience within complex, operational environments
• Strong employee relations experience and confidence supporting a range of workplace matters
• Demonstrated ability to coach, influence and build capability in leaders at all levels
• Experience working collaboratively across a matrix or multi‑stakeholder environment
• A warm, approachable and team‑focused working style with strong relationship‑building skills
• A continuous improvement mindset with experience delivering people projects and initiatives

We're particularly interested in someone who enjoys variety, brings curiosity to their work and is comfortable adapting as priorities evolve. You'll be a trusted partner who listens, builds strong relationships and brings people together to find practical solutions. Most importantly, you'll have the opportunity to contribute to a culture where people feel supported, valued and empowered to do their best work.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. You'll have the flexibility to manage your work and personal commitments, alongside the stability and career opportunities that come with working at a company with long‑term government‑backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.

By joining us you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.