Defence Contract Manager - Marine & Naval Operations

Serco; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements and travel

Supportive leadership and teams

Employee networks promoting diversity

Wellbeing and safety programs

Long-term, government-backed projects

Veteran's choice employer

Job summary

Serco is seeking a Contract Manager – Defence Marine Support Services (DMSS) to lead the operational delivery of a complex live defence contract with the Royal Australian Navy. Based at Garden Island, Sydney, you will drive performance, governance and customer outcomes across the contract.

You will manage KPIs, budgets and multidisciplinary teams, while collaborating with Defence customers and internal functions to ensure safety, regulatory compliance and continuous improvement in service

Qualifications

• Demonstrated ability to lead the operational delivery of a complex services contract, business unit or large-scale operation.
• Strong operational leadership with accountability for people, performance and customer outcomes.
• Experience managing against contractual KPIs, service levels and performance requirements.
• Commercial and financial acumen, including budget, cost performance and/or P&L experience.
• Proven ability to build trusted relationships with senior customers and stakeholders.
• Experience leading multidisciplinary teams in complex, regulated environments.
• Understanding governance, risk, compliance and operational performance.
• Ability to balance strategic priorities with day-to-day service delivery.
• Defence/maritime/government services or similar complex service delivery experience highly regarded.
• Collaborative, solutions-focused leadership style.

Responsibilities

• Leading the day-to-day operational delivery and overall performance of the DMSS contract.
• Taking accountability for service delivery, contract KPIs, financial performance and customer outcomes.
• Providing leadership and direction to operational teams across the contract.
• Building trusted relationships with Defence customers and key stakeholders.
• Ensuring services meet contractual, regulatory, safety, quality and governance requirements.
• Monitoring operational and financial performance and taking action where required.
• Managing workforce requirements, priorities and resources to support effective service delivery.
• Identifying and managing operational, contractual and commercial risks.
• Driving continuous improvement and identifying opportunities to improve service performance.
• Working collaboratively with Finance, HR, Safety, Quality and Commercial teams.

Skills

Contract management

Operational leadership

Budget management

KPI management

Stakeholder management

Governance & compliance

Risk management

Defence sector experience

People leadership

Job description

Serco is seeking a Contract Manager – Defence Marine Support Services (DMSS) to lead the operational delivery of a complex live defence contract with the Royal Australian Navy. Based at Garden Island, Sydney, you will drive performance, governance and customer outcomes across the contract.

You will manage KPIs, budgets and multidisciplinary teams, while collaborating with Defence customers and internal functions to ensure safety, regulatory compliance and continuous improvement in service