Contract Manager

ISS Facility Services; City of Brisbane; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary package

Career growth within a global organise

Collaborative leadership culture

Job summary

ISS Facility Services seeks an experienced Key Account Manager to lead the public precinct contract, driving operational excellence, commercial performance, client satisfaction, and team success. This is a strategic leadership role overseeing a large-scale, high-profile service environment.

Brisbane location with a focus on safety, governance, and continuous improvement. The role requires proven experience in facilities management or integrated services contracts, strong P&L ownership, and

Qualifications

• Experience managing large operational facilities contracts.
• Proven P&L responsibility.
• Experience leading large multidisciplinary teams.
• Excellent stakeholder and client relationship skills.
• Strong WHS, compliance and risk management knowledge.
• Current driver licence.

Responsibilities

• Lead contract operations and service delivery across the precinct.
• Build relationships with client stakeholders and service partners.
• Manage P&L, budgets, forecasting and commercial outcomes.
• Drive workforce planning, productivity and continuous improvement.
• Lead and develop high-performing operational teams.
• Champion safety, compliance and governance standards.

Skills

P&L ownership

Stakeholder mgmt

Team leadership

Facilities management

WHS & risk

Driver licence

Job description

ISS is seeking an experienced Key Account Manager to lead the public precinct contract, driving operational excellence, commercial performance, client satisfaction, and team success. This is a strategic leadership role overseeing a large-scale, high-profile service environment.

What You'll Be Doing

• Leading contract operations and service delivery across the precinct.
• Building strong relationships with client stakeholders and service partners.
• Managing P&L performance, budgets, forecasting, and commercial outcomes.
• Driving workforce planning, productivity, and continuous improvement initiatives.
• Leading and developing high-performing operational teams.
• Championing safety, compliance, and governance standards.

What We're Looking For

• Proven experience managing large operational, facilities management, or integrated services contracts.
• Strong commercial acumen with demonstrated P&L responsibility.
• Experience leading large, multidisciplinary teams.
• Exceptional stakeholder and client relationship management skills.
• Strong understanding of WHS, compliance, and risk management.
• Current Driver Licence.

Why ISS?

• Lead a flagship contract in a landmark Brisbane location.
• Competitive salary package.
• Career growth within a global organisation.
• Collaborative and supportive leadership culture.
• Be part of a business committed to safety, innovation, and service excellence.

If you're a commercially savvy leader who thrives on building client partnerships and delivering outstanding operational outcomes, we'd love to hear from you.

We offer integrated facility services based on self delivery, whilst continuously developing and maintaining single service excellence.

ISS has single service expertise in cleaning, property, catering, aviation security and support services. The benefit of an integrated contract is that you gain this expertise, yet with just one single point of accountability. And if you prefer, just one centralised invoice and reporting.

This can significantly reduce administration, yet still provide you with service excellence and the ability to increase efficiencies, which only comes from the experts.

Source: this is an extract from the company’s own website

We offer integrated facility services based on self delivery, whilst continuously developing and maintaining single service excellence.

ISS has single service expertise in cleaning, property, catering, aviation security and support services. The benefit of an integrated contract is that you gain this expertise, yet with just one single point of accountability. And if you prefer, just one centralised invoice and reporting.

This can significantly reduce administration, yet still provide you with service excellence and the ability to increase efficiencies, which only comes from the experts.

Source: this is an extract from the company’s own website